MICHAEL MCCALL
Gresham,OR
Summary
Automotive service and shop operations professional with strengths in repair-order writing, customer communication, and technician coordination. Supports service department performance through careful vehicle inspections, pricing explanations, parts ordering, staff training, and day-to-day workflow management.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Service Advisor
Darrel's
Portland, Oregon
09.2026 - Current
- Advised Darrel's customers on vehicle service needs and repair recommendations.
- Explained maintenance timelines, costs, and service options to customers.
- Communicated repair status between technicians, parts staff, and customers.
- Greeted customers and addressed their needs in a professional manner.
Manager / Technician
George's Sandy Auto / Sandy Automotive
Sandy, OR
10.2003 - 08.2026
- Greeted customers promptly, collecting vehicle details to facilitate efficient service.
- Review service records and help identify needed maintenance.
- Prepare clear cost estimates for labor and parts.
- Explain repair timing, pricing, and required work to secure approval before service starts.
- Tracked repair progress, updated customers on changes, ordered parts, and assisted technicians to streamline shop workflow.
- Maintained high customer service standards to enhance client satisfaction. and resolved customer concerns to support quality service.
- Scheduled repair orders and coordinated shop workflow.
Assistant Manager / Technician
Big O Tires
Gresham, OR
05.2001 - 10.2003
- Managed front-counter customer service, sales, and billing—prioritizing tasks in a fast-paced environment while building long-term customer rapport.
- Generated detailed repair quotes, tracked job progress, and secured customer approvals for additional service recommendations, enhancing customer satisfaction.
- Performed tire rotations, mounts, and balancing to ensure vehicle safety and optimal performance.
- Executed minor tire repairs, including valve stem replacements, to maintain vehicle performance and reliability.
- Monitored and adjusted tire inflation pressures to ensure proper vehicle handling.
Technician
Les Schwab
Gresham & Clackamas, OR
11.1999 - 05.2001
- Conducted vehicle inspections, brake repairs, suspension work, and wheel alignments while advising vehicle owners on safety improvements.
- Replaced brakes and related suspension parts
- Mounted and balanced wheels, ensuring optimal performance and safety.
- Delivered tire services to Les Schwab customers, improving vehicle handling and safety.
Technician / Parts Specialist
Olinger / Town and Country Lincoln
Portland, OR
09.1993 - 10.1999
- Managed parts department duties for 6 months, utilizing dealership cataloging software to efficiently source, receive, and assign parts for repair orders.
- Diagnosed electrical and A/C systems in a fast-paced dealership environment.
- Diagnosed engine, brake, and electrical issues in automotive repair shop settings.
- Utilized scan tools to accurately diagnose drivability concerns on gasoline-powered vehicles.
- Inspected vehicles for safety, wear, and repair needs during routine service visits.
- Documented service work, parts use, and repair findings for shop records.
- Executed essential maintenance services to ensure vehicle reliability and performance., including gasket replacements, coolant flushes and tune-ups.
- Maintained clean work areas and followed safety procedures in automotive service bays.
Tire Technician
Kruger's Truck Stop
Troutdale, Oregon
06.1991 - 06.1993
- Mounted and dismounted truck tires using tire changers, jacks, and hand tools.
- Balanced wheels and installed valve stems for truck and trailer tire service.
- Repaired punctures and patched tire casings following shop safety procedures.
- Cleaned work areas and organized tire inventory, tools, and service equipment.
Education
Associate of Applied Science Degree - Ford ASSET Program
Mt. Hood Community College
Gresham, OR01-1995
High School Diploma -
Sam Barlow High School
Gresham, OR01-1991
Skills
- Estimating and authorization
- Vehicle maintenance recommendations
- Repair order management
- Workflow management
- Shop management software
- Technical Background: A/C diagnostics, electrical systems, brakes, suspension, alignments, drivability, Ford ASSET certified
- Customer communication
- Customer Communication
Personal Information
Driving License: Valid Oregon Driver's License (Insurable)
Certification
Brakes and Suspension Training, Les Schwab Training Center – Prineville, OR (2000)
Timeline
Service Advisor
Darrel's
09.2026 - Current
Manager / Technician
George's Sandy Auto / Sandy Automotive
10.2003 - 08.2026
Assistant Manager / Technician
Big O Tires
05.2001 - 10.2003
Technician
Les Schwab
11.1999 - 05.2001
Technician / Parts Specialist
Olinger / Town and Country Lincoln
09.1993 - 10.1999
Tire Technician
Kruger's Truck Stop
06.1991 - 06.1993
Associate of Applied Science Degree - Ford ASSET Program
Mt. Hood Community College
High School Diploma -
Sam Barlow High School