Lukas McMullen
Canton,NC
Summary
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Service Advisor
Caliber Collision
Asheville, North Carolina
01.2026 - Current
- Greeted customers at Caliber Collision and collected vehicle damage details.
- Prepared repair orders using Caliber Collision service documentation standards.
- Explained collision repair steps and timelines to customers in clear terms.
- Worked with technicians, and parts staff to provide repair updates.
- Verified hidden damage during teardown inspections at a repair facility.
- Documented damage notes and photos for insurer review.
- Reviewed repair procedures using CCC estimating software.
- Conducted final quality control check of vehicles prior to customer delivery.
Collision Estimator
Joe Hudson Collision Center
Candler, North Carolina
02.2022 - 01.2026
- Inspected vehicle damage for collision repair shop estimates.
- Calculated parts, labor, and materials for body shop quotes.
- Documented damage notes and photos for insurer review.
- Ordered automotive parts using supplier catalogs and inventory systems.
- Trained staff on parts procedures, ordering steps, and customer service.
- Managed collision center operations, repair workflow, and daily shop priorities.
- Reviewed repair orders, estimates, and insurance paperwork for accuracy.
- Scheduled vehicles through teardown, repair, paint, and delivery stages.
- Resolved customer complaints in a timely manner with empathy and understanding.
Heavy Equipment Mechanic/CDL Delivery Driver
Papertown Equipment Rental
Canton, North Carolina
09.2021 - 02.2022
- Serviced rental excavators, loaders, and lifts for Papertown Equipment Rental fleet.
- Repaired brakes, tracks, hoses, and worn components in shop and field.
- Inspected heavy equipment before and after customer rentals.
- Diagnosed engine, hydraulic, and electrical issues on construction equipment.
- Performed preventive maintenance on rental machines using service checklists.
- Communicated equipment status with dispatch, rental staff, and customers.
- Replaced worn out parts such as hoses, belts, bearings and seals.
- Performed routine preventative maintenance on heavy equipment including oil changes, lubrication of parts, and engine tune-ups.
- Secured heavy equipment using chains, binders, and load straps for transport.
- Planned routes around weight limits, permits, and road restrictions.
Awning Installer
Self-employeed
Waynesville, North Carolina
06.2021 - 09.2021
- Measured mounting areas and verified fit for custom awning placement.
- Communicated with clients about layout, scheduling, and installation needs.
- Inspected existing structures to determine if they could support an awning installation.
- Measured surface areas to ensure correct size of awning was ordered.
- Operated power tools, such as drills, saws, and nail guns, in order to complete tasks quickly and efficiently.
Commercial Parts Delivery Driver
Freightliner Trucks; A Division of Daimler Trucks USA
Canton, North Carolina
03.2019 - 06.2019
- Delivered Freightliner parts to commercial customers across assigned routes.
- Picked up returns and core parts for Daimler Trucks USA processing.
- Verified invoices, packing slips, and part numbers before loading deliveries.
- Loaded and secured truck parts for safe transport and handoff.
- Loaded and unloaded parts onto truck with the use of a hand-truck or pallet jack.
Rough Terrain Forklift Operator
T&S Hardwoods
Sylva, North Carolina
05.2016 - 03.2018
- Operated rough terrain forklift to move hardwood bundles across yard at T&S Hardwoods
- Organized lumber inventory by grade, size, and location in hardwood yard
- Monitored load capacity limits when lifting products with Rough Terrain Fork Lift.
- Transported material to correct locations and documented inventory changes.
- Used handheld scanners for warehouse management system compliance.
Material Handler/Forklift Operator
Continental Teves
Fletcher, North Carolina
03.2016 - 05.2016
- Moved automotive parts between Continental Teves production lines and storage areas.
- Reported damaged materials and inventory shortages to supervisors.
- Utilized forklift to move inventory items.
- Operated stand-up forklift in warehouse receiving and putaway areas.
- Staged goods in loading dock area.
- Processed orders by picking products from shelves within the warehouse.
Education
Automotive Refinishing - Paint And Refinishing
Haywood Community College
Clyde, NC03-2015
Skills
- CCC estimating software
- Repair order writing
- Collision estimating
- Damage appraisal
- Insurance documentation
- Vehicle inspection
- Stand-up forklift operation
- High rack storage
- Rough terrain forklift
- Lumber inventory management
- Customer communication
- Heavy equipment operation
- Hydraulic systems
- Machine operation
- Lumber grading
- Wood identification
Timeline
Service Advisor
Caliber Collision
01.2026 - Current
Collision Estimator
Joe Hudson Collision Center
02.2022 - 01.2026
Heavy Equipment Mechanic/CDL Delivery Driver
Papertown Equipment Rental
09.2021 - 02.2022
Awning Installer
Self-employeed
06.2021 - 09.2021
Commercial Parts Delivery Driver
Freightliner Trucks; A Division of Daimler Trucks USA
03.2019 - 06.2019
Rough Terrain Forklift Operator
T&S Hardwoods
05.2016 - 03.2018
Material Handler/Forklift Operator
Continental Teves
03.2016 - 05.2016
Automotive Refinishing - Paint And Refinishing
Haywood Community College