Kevon cato
The Woodland
Summary
Results-driven Account Receivable Specialist with a strong focus on customer relations and expert problem-solving. Proven ability to lead cross-functional teams and enhance operational workflows.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Account Receivable Specialist Supervisor
Innovex Downhole Solutions
Houston, TX
05.2023 - 02.2026
- Led cross-functional teams to enhance operational workflows and improve process efficiency.
- Developed training materials for new hires, ensuring compliance with safety protocols and industry standards.
- Implemented quality control measures, resulting in reduced errors and increased product reliability.
- Analyzed performance metrics to optimize inventory management and streamline supply chain processes.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Resolved complaints from clients and customers and fielded overall company reviews.
- Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Updated aging reports based on daily audits, updated notations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Reported directly to controller.
Account Receivable Specialist
Eurofins Scientific
Sugar Land, TX
03.2020 - 04.2023
- Managed customer accounts, ensuring timely and accurate invoicing and payment processing.
- Reviewed and reconciled discrepancies in accounts receivable transactions to maintain accuracy.
- Collaborated with cross-functional teams to streamline collections processes and enhance cash flow.
- Developed training materials for new staff on accounts receivable policies and software systems.
- Reported Directly to the Controller.
- Attended meetings.
- Follow-up with clients and collected on past due balances and setup payment plans.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Uploaded invoices to portals and sent out statements.
- Collaborated with other department to resolve disputes.
Front Desk Agent
Sheraton Dallas Hotel
Dallas, TX
01.2018 - 03.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, resolving guest inquiries and issues promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new front desk staff on procedures and standards to enhance service quality.
- Monitored lobby area, maintaining cleanliness and welcoming atmosphere for guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Lone Star College
Houston, TXSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Excellent oral and written communication
- Compliance and regulations
- Guest relations
- Front desk management
- Guest services
- Office administration
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Complex Problem-solving
Timeline
Account Receivable Specialist Supervisor
Innovex Downhole Solutions
05.2023 - 02.2026
Account Receivable Specialist
Eurofins Scientific
03.2020 - 04.2023
Front Desk Agent
Sheraton Dallas Hotel
01.2018 - 03.2020
High School Diploma -
Lone Star College