Summary
Overview
Work History
Education
Skills
Timeline
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Kevon Garner

Greensboro,NC

Summary

Electronic technician with years of experience in industrial and manufacture environments. Extensive experience in circuit analysis. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to diagnose, repair, and troubleshoot circuits down to component level with schematics or procedures.

Overview

7
7
years of professional experience

Work History

Senior Electronic Repair Technician

Team Sesco
05.2018 - Current
  • Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently and accurately.
  • Reduced repair time for complex issues by implementing effective troubleshooting techniques.
  • Increased team productivity by training and mentoring junior technicians on best practices and safety protocols.
  • Streamlined workflow with the organization of tools, equipment, and workspaces, reducing downtime between repairs.
  • Collaborated with team members to develop innovative solutions for challenging repair problems.
  • Maintained a safe working environment through adherence to safety protocols and proper equipment usage.
  • Collaborated with team members to complete complex projects within tight deadlines.
  • Assisted in training new hires on proper soldering procedures and best practices.

Technical Support Representative

East Coast Electronics
01.2017 - 01.2018


  • Improved customer satisfaction by providing timely and accurate solutions to technical issues.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Education

Bachelor of Science - ELECTRONIC TECHNOLOGY

North Carolina A & T State University
Greensboro, NC
05.2018

Skills

  • Complex Problem Solving
  • Troubleshooting
  • Customer Service
  • Communication
  • Team Work
  • Microsoft Office
  • Electronic Testing
  • Training and Development

Timeline

Senior Electronic Repair Technician

Team Sesco
05.2018 - Current

Technical Support Representative

East Coast Electronics
01.2017 - 01.2018

Bachelor of Science - ELECTRONIC TECHNOLOGY

North Carolina A & T State University

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Kevon Garner