KEVON KINNEMORE
Golden Nugget Casino
Biloxi,MS
11
years of professional experience
Professional with deep experience in the gaming industry, as well as sales. Adept at managing high-pressure environments with precise attention to rules and regulations. Strong focus on team collaboration and achieving results, flexible with changing needs. Skilled in customer interaction, conflict resolution, and maintaining positive atmosphere in any situation.
Work History
Table Games Dealer
2 Years 2 Months- Dealt table games including craps, Mississippi stud, blackjack and three card poker, ensuring adherence to casino regulations.
- Provided exceptional customer service, fostering a welcoming and engaging gaming environment.
- Monitored game integrity, resolving disputes and maintaining fairness during gameplay.
- Assisted in training new dealers on game rules and operational procedures.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
MSS REPRESENTATIVE
5 Years- Ensures knowledge of goods and services up to date.
- Fulfills customer needs regarding AT&T services, officers, and billing.
- Provides great and timely customer service to increase client retention and loyalty.
- Uses discovery to recognize consumer needs and make personalized product recommendations
- Creates opportunities to sell AT&T goods and services.
- Handle and address customer concerns by providing swift resolutions.
- Effortlessly handle a huge number of consumer calls.
- Consistently meets all compliance and customer service standards
RETAIL STORE MANAGER
2 Years 6 Months- Completed store operational requirements by scheduling and assigning employees.
- Maintained store staff by recruiting, selecting, orienting, and training employees.
- Created a selling environment by coaching, training , and supporting employees.
- Identified current and future customer requirements by establishing rapport with potential and established customers
- Secured merchandise by following proper procedures.
- Protected employees and customers by providing a safe and clean store environment.
ACCOUNT SERVICE REPRESENTATIVE
8 Months- Exceeding in key performance objectives, including driving sales and customer satisfaction goals.
- Demonstrating solid technical competence for all products and services sold.
- Assisting with store opening and closing responsibilities.
SALES ASSOCIATE
2 Years 5 Months- Launched and executed strategies to maximize individual and store goals.
- Demonstrated exceptional creativity in setting and maintaining attractive merchandise displays to standards.
Education
High School Diploma
Skills
Reliability and punctuality
Excellent customer service
Team player mentality
Patience and composure
Time management
Timeline
Table Games Dealer
Golden Nugget Casino
08.2024 - CurrentRead More
MSS REPRESENTATIVE
AT&T
08.2021 - 08.2026Read More
RETAIL STORE MANAGER
C SPIRE
02.2019 - 08.2021Read More
ACCOUNT SERVICE REPRESENTATIVE
C SPIRE
06.2018 - 02.2019Read More
SALES ASSOCIATE
PACSUN
01.2016 - 06.2018Read More
BILOXI HIGH SCHOOL
High School Diploma
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