Kevon Wong-Ifill

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Specializing in Hairstyling,makeup, skincare, wig designing and building

Licensed and experienced Cometologist with over 20 years experience in the Beauty Industry. Currently Sub-coordinator at Disney Events Group & Epcot, SOW Facilitator, Trainer, Safety team member . Skilled professional in providing exceptional Customer service and creating safe and enjoyable, unforgettable experiences with all Partners.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Received Inbound calls from Medicaid Recipients about there Healthcare coverage and management of services

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Auditing of all Salons books

• Resolved customer complaints and issues while prioritizing customer satisfaction and loyalty
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Visual merchandiser, presenting of new merchandise to be visually appealing to the merchant

• Utilized knowledge of our reservation and sale systems to secure best possible rates for our guest to visit our locations to view our properties
• Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
• Organized family and group travel arrangements for future events or corporate functions, ensuring smooth operations throughout the trip.
• Maintained strong relationships with vendors and suppliers to ensure optimal service quality for clients at all times.

• Responded to customer requests for products, services, and company information.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Delivered prompt service to prioritize customer needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Cross-trained and backed up other customer service managers.
• Increased efficiency and team productivity by promoting operational best practices.
• Implemented and developed customer service training processes.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.