Kevonna Y. Brown
Tampa,FL
Summary
Results-driven personal banker with experience in account management and team collaboration. Skilled in processing loan applications and providing exceptional customer service, ready to contribute to financial solutions that meet client needs.
Overview
11
11
years of professional experience
Work History
Personal Banker
Fifth Third Bank
Tampa, FL
05.2024 - Current
- Assisted clients in opening and managing personal bank accounts.
- Educated customers on available financial products and services.
- Maintained accurate records of transactions and client interactions.
- Balanced cash drawer daily and reconciled discrepancies as required.
- Collaborated with loan officers and financial advisors to deliver optimal solutions.
- Reviewed credit histories to assess feasibility of loan applications.
- Processed loan applications following established guidelines.
Customer Service Representative
GEICO
Lakeland, Florida
12.2023 - 04.2024
- Assisted customers with policy inquiries and claims processing.
- Provided accurate information on coverage options and discounts available.
- Educated customers about insurance products and services offered by the company.
- Handled high-volume calls while maintaining a professional demeanor at all times.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Specialty Banker
Seminole Hard Rock Hotel & Casino, Tampa
Tampa, Florida
02.2018 - 10.2023
- Processed cash transactions efficiently, ensuring accuracy for customers at casino cage.
- Maintained currency inventory levels to support operations during peak hours.
- Assisted customers with inquiries about gaming funds and account balances.
- Trained new staff on cash handling procedures and compliance with casino policies.
Cashier
The Home Depot Store
North Miami Beach, Florida
08.2017 - 11.2017
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and locating items.
- Maintained clean and organized checkout areas for a positive shopping experience.
- Handled cash, credit, and gift card payments accurately and securely.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
Underground by Journeys
North Miami Beach, Florida
06.2015 - 02.2016
- Processed customer transactions at point of sale with high efficiency.
- Assisted customers with product inquiries and guided store navigation.
- Supported operations during peak hours to elevate customer service quality.
- Operated cash register and POS system for accurate payment processing by cash, check, and credit card.
Education
Miami Senior High School
Miami, FLSkills
- Account management
- Loan processing
- Financial product knowledge
- Transaction accuracy
- Customer education
- Customer relationship management
- Cash handling, teller support
- Safe deposit box oversight
- Team collaboration, independent work
- Issues resolution
- Positive attitude
- Asset reports
Timeline
Personal Banker
Fifth Third Bank
05.2024 - Current
Customer Service Representative
GEICO
12.2023 - 04.2024
Specialty Banker
Seminole Hard Rock Hotel & Casino, Tampa
02.2018 - 10.2023
Cashier
The Home Depot Store
08.2017 - 11.2017
Cashier
Underground by Journeys
06.2015 - 02.2016
Miami Senior High School