Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Kevyn Lopez

El Monte,CA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

2
2
years of professional experience

Work History

Server

Olive Garden
Montebello, CA
08.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from guests accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.

FOH Team Member

Chick-fil-A
El Monte, CA
05.2024 - Current
  • Greeted guests and answered questions related to products and services.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Verified that all orders were correct before serving them to guests.

Assistant Manager

Burger King
Huntington Park, CA
02.2023 - 05.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.

Delivery Driver

OnTrac
Commerce, CA
07.2023 - 03.2024
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Assisted warehouse personnel in packing orders when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.

Education

High School Diploma -

Calvary Chapel El Monte Homeschool
El Monte

Skills

  • Food inspection
  • Hostess support
  • Team member support
  • Sales expertise
  • Item promotion
  • Price memorization
  • Liquor, wine, and food service
  • Positive and professional
  • Take-out service
  • Allergy awareness
  • Exceptional customer service
  • Service prioritization

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Three-time Employee of the Month with a $100 bonus

Timeline

Server

Olive Garden
08.2024 - Current

FOH Team Member

Chick-fil-A
05.2024 - Current

Delivery Driver

OnTrac
07.2023 - 03.2024

Assistant Manager

Burger King
02.2023 - 05.2024

High School Diploma -

Calvary Chapel El Monte Homeschool

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Kevyn Lopez