Kewana Bell
Baton Rouge,USA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accounts Receivable Analyst
PCP Urgent Care
Baton Rouge, LA
05.2023 - Current
- Analyzed accounts receivable aging reports to identify trends and discrepancies.
- Reconciled patient accounts, ensuring accuracy in billing and payment processing.
- Coordinated with insurance providers to resolve claim denials and expedite payments.
- Developed and implemented process improvements to enhance collections efficiency.
Administrative Assistant
Governors Office of Homeland Security
Baton Rouge, LA
01.2021 - 05.2023
- Advanced proficiency with MS Word programs including Word, Excel and PowerPoint.
- Scheduled meetings, appointments and events for department and staff.
- Greeted and helped walk-in visitors in professional manner.
- Provided real-time scheduling support by booking appointments and preventing conflicts.
- Worked as contributing and collaborative team member.
- Developed internal operating procedures for routine office functions.
- Interviewed callers making proper referrals Arrange and prepare for meetings and conferences.
- Prepared reports by collecting and analyzing information.
- Maintained organized filing system of paper and electronic documents.
- Maintained files and records in organized and secure manner.
- Processed payroll bi-weekly, gather and tabulate time records for employees daily.
- Maintained administrative records and documents pertaining to account.
- Prepared complex reports, correspondence and presentations.
- Researched and gathered data for reporting purposes.
- Greeted visitors and notified employees of arrival.
- Conducted internet searches, prepared special reports, responding to information requests.
- Kept workstation and surrounding area neat and well organized.
- Prepared and maintained various regulatory documents and files.
- Provided excellent service to client and employees.
- Worked flexible shifts and schedules, including some overtime.
- Participated in proactive team efforts to achieve departmental and company goals.
- Greeted callers and visitors, assess needs and provide solutions.
- Advised staff on appropriate administrative procedures and documentation requirements.
- Prepared and maintained procedural manual for agency functions.
- Handled sensitive and confidential information on regular basis with discretion.
- Tracked, printed and prepared invoices for mailing.
Administrative Assistant
Department of children and family services
Baton Rouge, LA
09.2019 - 10.2020
- Took and delivered messages for Service Center Manager and Account Managers.
- Greeted, assisted and solicited individuals entering office and calling by phone.
- Received and resolved, within established guidelines, customer questions and concerns.
- Assisted customers with safety deposit box entry and payments.
- Provided exceptional service and engagement via telephone.
- Placed outbound calls for follow-ups and reached out to prospective clients.
- Opened, closed and maintained depository account records.
- Demonstrated competencies in Accounts Payable and Purchasing modules, policies and practices.
- Maintained high rate of client retention through superior customer service.
- Provided customers with product and service information.
- Greeted and assisted all customers in prompt, friendly and courteous manner.
- Kept manager informed of communication with outside departments relating to field support department.
- Identified customer needs by reviewing customer accounts and inquired to develop.
- Provided assistance with maintaining customer records and accounts.
- Handled large volume of incoming customer calls and emails daily.
- Maintained neat and clean front desk and entrance area.
- Welcomed presence for clients and associates in person and on phone.
- Utilized standard technology such as telephone, e-mail and web browser.
- Resolved customer issues and concerns with urgency and professionalism.
- Handled confidential customer and colleague information.
- Identified, researched and resolved customer issues using computer system.
- Organized, prioritized and independently solved problems in fast-paced environment.
- Reported all customer complaints and praise to store manager.
- Reviewed support requests and clarified customer complaints.
- Met minimum individual and departmental goals and service level agreements.
- Demonstrated excellent spelling and grammar skills.
- Interacted with customers to gain long-term customer loyalty.
- Received and recorded all work orders for maintenance.
- Documented all calls and authorizations with accuracy.
- Scheduled quality appointments with customers by making outbound phone calls.
Customer Service Representative
Demco
Baton Rouge, LA
09.2016 - 08.2018
- Took and delivered messages for Service Center Manager and Account Managers.
- Greeted, assisted and solicited individuals entering office and calling by phone.
- Received and resolved, within established guidelines, customer questions and concerns.
- Assisted customers with safety deposit box entry and payments.
- Provided exceptional service and engagement via telephone.
- Placed outbound calls for follow-ups and reached out to prospective clients.
- Opened, closed and maintained depository account records.
- Demonstrated competencies in Accounts Payable and Purchasing modules, policies and practices.
- Maintained high rate of client retention through superior customer service.
- Provided customers with product and service information.
- Greeted and assisted all customers in prompt, friendly and courteous manner.
- Kept manager informed of communication with outside departments relating to field support department.
- Identified customer needs by reviewing customer accounts and inquired to develop.
- Provided assistance with maintaining customer records and accounts.
- Handled large volume of incoming customer calls and emails daily.
- Maintained neat and clean front desk and entrance area.
- Welcomed presence for clients and associates in person and on phone.
- Utilized standard technology such as telephone, e-mail and web browser.
- Resolved customer issues and concerns with urgency and professionalism.
- Handled confidential customer and colleague information.
- Identified, researched and resolved customer issues using computer system.
- Organized, prioritized and independently solved problems in fast-paced environment.
- Reported all customer complaints and praise to store manager.
- Reviewed support requests and clarified customer complaints.
- Met minimum individual and departmental goals and service level agreements.
- Demonstrated excellent spelling and grammar skills.
- Interacted with customers to gain long-term customer loyalty.
- Received and recorded all work orders for maintenance.
- Documented all calls and authorizations with accuracy.
- Scheduled quality appointments with customers by making outbound phone calls.
Revenue Analyst
LA Department of Revenue
Baton Rouge, LA
04.2014 - 09.2016
- Managed systems configurations for core financial modules.
- Developed and led communications and change management strategies.
- Prepared and submitted all Labor Statistics reporting.
- Developed and maintained expertise in taxation area.
- Performed quality checks for rates and tax deposits.
- Communicated with sellers, customers and Customer Service regarding calculation of transaction taxes.
- Communicated with clients and taxing jurisdictions via phone and e-mail.
- Made quarterly income tax payments to taxing authorities.
- Reviewed Real and Personal Property Tax bills and process for payment.
- Collected and prepared Sales Tax Exemption Certificates.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Assisted management in assuring compliance with established operating policies and procedures.
- Coupled with excellent written, interpersonal and presentation skills.
- Prepared responses to federal and state agency requests.
- Monitored, researched and analyzed impact of tax law developments on timely basis.
- Ran all month end reporting and distributed to various divisions.
- Maintained effective control procedures over all aspects of tax process.
- Handled all incoming mail and distributed to processors.
- Performed tax research to solve any potential issues that may arise.
Education
Associate of Science - Phlebotomist
Baton Rouge Community College
Baton Rouge, LA04.2016
High School Diploma - General Studies
Istrouma High School
Baton Rouge, LA05.2009
Skills
- Phone Systems
- Office Equipment
- Data Entry
- Effective Working Relationships
- Windows
- Verbal And Written Communication
- Excel
- Routing Mail
- Progress Updates
- Telephone Inquiries
- Administrative Procedures
- Clerical Support
- Ability To Work Independently
- Payment negotiations
- Accounts receivable software
- Invoice processing
- Dispute resolution
- Debt collection
- Teamwork and collaboration
- Bank reconciliation
Certification
Accounting Fundamentals
Timeline
Accounts Receivable Analyst
PCP Urgent Care
05.2023 - Current
Administrative Assistant
Governors Office of Homeland Security
01.2021 - 05.2023
Administrative Assistant
Department of children and family services
09.2019 - 10.2020
Customer Service Representative
Demco
09.2016 - 08.2018
Revenue Analyst
LA Department of Revenue
04.2014 - 09.2016
Associate of Science - Phlebotomist
Baton Rouge Community College
High School Diploma - General Studies
Istrouma High School