Kewanda Mapp
Atlanta,GA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
HEI Hotels & Resorts
Atlanta
06.2024 - Current
- Greeted and welcomed guests with a friendly and professional demeanor.
- Managed check-in and check-out processes efficiently for hotel guests.
- Handled guest inquiries and resolved issues promptly and courteously.
- Maintained accurate records of room availability and reservations.
- Coordinated with housekeeping to ensure timely room readiness for guests.
- Assisted in processing payments and managing cash transactions accurately.
- Provided information about hotel services, amenities, and local attractions.
- Collaborated with team members to uphold high standards of guest service.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
Assistant Store Manager
755 Restaurant
Atlanta, GA
02.2018 - 06.2024
- Assisted in implementing promotional campaigns to enhance customer engagement and sales.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Ensured compliance with health and safety regulations throughout the restaurant environment.
- Resolved customer complaints effectively, maintaining a positive dining experience for guests.
- Collaborated with management to develop strategies for improving team performance and efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Sales Associate
ADT Security
Atlanta, GA
09.2013 - 09.2017
- Assisted customers in selecting appropriate security solutions for their needs.
- Demonstrated product features and benefits to potential clients effectively.
- Managed customer inquiries and provided timely follow-up on service requests.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Maintained up-to-date knowledge of ADT products and industry trends consistently.
- Processed customer orders and ensured accurate documentation of sales transactions.
- Built strong relationships with clients through excellent service and communication skills.
- Greeted customers and provided exceptional customer service.
Education
Some College (No Degree) -
Bauer College
Atlanta, GASkills
- Customer service
- Payment processing
- Reservation management
- Communication skills
- Problem solving
- Attention to detail
- Guest relations
- Scheduling coordination
- Front office support
Timeline
Front Desk Agent
HEI Hotels & Resorts
06.2024 - Current
Assistant Store Manager
755 Restaurant
02.2018 - 06.2024
Sales Associate
ADT Security
09.2013 - 09.2017
Some College (No Degree) -
Bauer College