Kewon Rogers
Chicago,IL
Summary
Dynamic manager with a proven track record in customer service and team leadership. Skilled in decision-making, process improvement, and training staff to enhance workflow efficiency and operational success.
Results-oriented professional with extensive experience in managing daily operations and ensuring customer satisfaction. Expertise in training and mentoring staff while implementing process improvements that drive operational efficiency and service excellence.
Experienced manager delivering exceptional customer service through effective decision-making and team leadership. Committed to enhancing workflow efficiency and training staff to optimize service delivery.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Manager
Jiffy Lube Oil Change Center
8351 W North Ave Melrose Park
05.2015 - Current
- Supervised daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored staff on best practices for vehicle maintenance and safety protocols.
- Implemented process improvements to enhance workflow efficiency in service delivery.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
Floor Associate
Walmart
1300 Des Plaines Forest Park
10.2011 - 03.2014
- Organized merchandise displays to enhance customer accessibility and product visibility.
- Assisted customers in locating products, increasing overall satisfaction and store engagement.
- Monitored inventory levels and restocked shelves to maintain optimal product availability.
- Collaborated with team members to execute promotional events, driving sales performance.
Packer Associate
Fedx
Airport
06.2010 - 02.2011
- Operated packaging machinery to ensure efficient and accurate packing of shipments.
- Sorted and organized packages for optimal loading and transportation processes.
- Inspected products for quality assurance before packaging to maintain standards.
- Collaborated with team members to streamline workflows and enhance productivity.
Education
High School Diploma -
Roberto Clemente
Chicago, IL06.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- CM - Certified Manager Certification
Languages
Spanish
Professional Working
Timeline
Manager
Jiffy Lube Oil Change Center
05.2015 - Current
Floor Associate
Walmart
10.2011 - 03.2014
Packer Associate
Fedx
06.2010 - 02.2011
High School Diploma -
Roberto Clemente