Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keya Shelton

Walnut Creek,CA

Summary

Driven professional with a dynamic customer focused

background. Excels in driving cross functional teams. Career goal is to lead a product management team at a

forward-thinking company. Lifelong learner recently completed Product Management Certification training and excited to work in the field.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Motherhood Break

NA
11.2022 - 08.2023

Took time off to spend quality time with growing family

Product School Student

Product School
12.2022 - 02.2023
  • Worked in small groups/teams
  • Conducted Market Research
  • Studied Customer Behavior, Prototypes, Product Design, and Development
  • Presented a final project to class. Our team Created an app/website called "Sleep N Stay"

Support Associate

Redfin
03.2021 - 11.2022
  • Collaborated with cross- functional teams to enhance tracking tools enabling more informed decision making for customers
  • Proactively met deadlines, drove leadership in customer base and markets
  • Analyze business needs to identify opportunities & new markets for expansion.

Loan Processor

State Farm/Rocket Mortgage
01.2020 - 01.2021
  • Conducted user research to identify new customers
  • Prioritized, reviewed, and processed customer loan proposals.
  • Used strategic thinking & analysis to recommend & decline loan approvals
  • Developed and maintained relationships with local real estate agents through excellent communication skills

Head Auxiliary

The Ritz Carlton Hotel/ The W Hotel And Resorts
05.2013 - 08.2019
  • Cultivated relationships with vendors & grew client base
  • Created and exceeded with upper management sales goals
  • Displayed exceptional leadership and delegation skills, increasing business.

Real Estate Agent

The Real Estate Concierge
01.2016 - 03.2018
  • User-centric thinking to successfully negotiate and close purchases
  • Effective copy writing & research skills which drove marketing
  • Key communication skills -emailing, advertising, & social media

Education

Bachelor of Arts - Speech Communications

San Francisco State University
San Francisco
05.2013

Skills

  • Inquisitive mindset digs deep into customer problems Loves solving problems!
  • Strategic decision maker, critical thinker
  • Excels in working and driving teams, good communicator
  • Creates innovative culture and continuously seeks new ways to improve products and process
  • Strong understanding of budgeting and cost analysis

Certification

  • Product Management Certification (PMC)

from Product School Completion Date 02/2023


  • Certificate number 68897667

Timeline

Product School Student

Product School
12.2022 - 02.2023

Motherhood Break

NA
11.2022 - 08.2023

Support Associate

Redfin
03.2021 - 11.2022

Loan Processor

State Farm/Rocket Mortgage
01.2020 - 01.2021

Real Estate Agent

The Real Estate Concierge
01.2016 - 03.2018

Head Auxiliary

The Ritz Carlton Hotel/ The W Hotel And Resorts
05.2013 - 08.2019

Bachelor of Arts - Speech Communications

San Francisco State University
Keya Shelton