Keyala Bailey
Newark ,DE
Summary
Dynamic Behavior Technician with GHR Education, skilled in developing social skills groups for children with autism. Proven ability to enhance customer satisfaction through effective communication and collaboration. Strong background in training and mentoring, combined with expertise in payment processing and a commitment to fostering positive environments.
Overview
8
8
years of professional experience
Work History
Behavior Technician
GHR Education
Blue Bell, PA
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed social skills groups for children with autism spectrum disorder, fostering peer interactions and improving communication abilities.
- Helped establish classroom routines that promoted structure and consistency for students with autism spectrum disorders.
- Provided one-on-one support for students with autism, helping them achieve personal goals and improve daily living skills.
- Provided one-on-one support to students with autism spectrum disorder, enabling them to reach their full potential.
- Facilitated successful transitions between school or work settings by collaborating closely with education professionals and employers to ensure appropriate accommodations were provided for individuals with autism.
- Strengthened community partnerships by attending local events, advocating for autism awareness, and collaborating with other organizations to provide comprehensive support services.
PCA
Bright Star Care Nursing Agency
Charlotte, NC
01.2024 - 06.2026
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient areas, promoting a hygienic environment.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Provided emotional support to patients and families, enhancing overall well-being.
Cashier Team Lead
Chick Fi La
Charlotte, NC
06.2024 - 06.2025
- Led team in delivering exceptional customer service during peak hours.
- Trained and mentored new cashiers on operating procedures and sales techniques.
- Ensured accurate cash handling and balanced cash drawers at shift end.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Assisted in developing training materials to improve team performance and efficiency.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
Warehouse
Amazon
Charlotte, NC
06.2021 - 02.2023
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier Team Lead
Food Lion
Pineville, NC
03.2018 - 08.2021
- Managed inventory levels, placing orders to maintain stock availability.
- Monitored employee performance, providing feedback to foster growth and development.
- Implemented promotional strategies to boost sales during special events and holidays.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
Associate of Science - Nursing
Delaware Technical Community College
DEHigh School Diploma -
South Mecklenburg High School
Charlotte, NC06.2022
Skills
- Customer service
- Customer satisfaction
- Payment processing
- Customer inquiries
- Retail merchandising
Accomplishments
• completed cna hours
Timeline
Behavior Technician
GHR Education
11.2025 - Current
Cashier Team Lead
Chick Fi La
06.2024 - 06.2025
PCA
Bright Star Care Nursing Agency
01.2024 - 06.2026
Warehouse
Amazon
06.2021 - 02.2023
Cashier Team Lead
Food Lion
03.2018 - 08.2021
Associate of Science - Nursing
Delaware Technical Community College
High School Diploma -
South Mecklenburg High School