KeYana R. Davenport
Operations
TEMECULA,CALIFORNIA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Associate
ESPORTA Fitness
10.2022 - Current
- Assist with account management by completing 15 calls an hour to delinquent account holders. 7% of accounts contacted will clear-up with me, thus generating recurring monthly revenue for the company
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Served as a liaison between departments, facilitating communication to ensure smooth operations throughout the organization.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintain high standards of cleanliness throughout the gym to reduce infectious disease transmission by 20%
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
Operations Manager
DoorDash INC
10.2021 - 06.2023
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them. This resulted in an increase in retention by 30%.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Site Manager
DoorDash INC
07.2021 - 10.2021
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Established effective employee schedules for 10-15 people and delegated tasks to take advantage of individual abilities and meet expected demands.
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Coordinated with 12 vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Education
High School Diploma -
Timberline High School
Lacey, WA06.2013
Skills
- Process Improvements
- Continuous Improvement
- Team Support
- Interpersonal and Written Communication
- Organizational Skills
- Process Mapping
- Strong Problem Solver
- Quality Control Analysis
www.linkedin.com/in/keyanadavenport
Timeline
Operations Associate
ESPORTA Fitness
10.2022 - Current
Operations Manager
DoorDash INC
10.2021 - 06.2023
Site Manager
DoorDash INC
07.2021 - 10.2021
High School Diploma -
Timberline High School