Keyana Edwards
Glenn Heights,TX
Summary
I love helping customers and always look forward to the opportunity to make our customers feel special and valued. My excellent communication skills and attentiveness, alongside my positive attitude, bring a good atmosphere into the workplace.
I excel in conflict resolution and empathetic communication. I strive for customer satisfaction through effective problem-solving and attention to detail, consistently fostering loyalty and repeat business. I am skilled in managing high-pressure situations while maintaining professionalism and clarity in communication.
Overview
7
7
years of professional experience
Work History
Customer Service Sales Representative
Freelancer
Dallas,Tx
06.2023 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Guest Service Representative
UTSW Med
Dallas, TX
07.2021 - 12.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Customer Service Representative
Walmart
Dallas,Tx
10.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Business Management
Desoto High School
DeSoto, TX06.2018
Skills
- Ability to follow specific instructions
- Excellent attention to detail
- Typing
- Computer skills
- Clear communication
- Written and Verbal skills
- Active listener
- Problem solving and conflict resolution
- Patient
- Positive
- Empathetic
Accomplishments
Top 10 Client Revenue Award
Team Player Award
Top 10 Product Sales Award
Employee of the Month
Timeline
Customer Service Sales Representative
Freelancer
06.2023 - Current
Guest Service Representative
UTSW Med
07.2021 - 12.2022
Customer Service Representative
Walmart
10.2018 - 05.2020
High School Diploma - Business Management
Desoto High School