Keyana Ferguson
Summary
Adaptable and outgoing professional with 5+ years of customer service, banking, and hospitality experience. Skilled in building strong client relationships, multitasking in fast-paced environments, and providing high-quality service. Quick learner with proven ability to balance efficiency and empathy in serving diverse customer needs.
Overview
7
7
years of professional experience
Work History
Schedule Representative
Kaiser Permanente
01.2023 - Current
- Assist patients with appointment scheduling and inquiries.
- Communicate effectively with patients, staff, and providers.
- Manage multiple calls and requests with attention to detail.
Server
Bossa Nova
01.2022 - 01.2024
- Delivered exceptional dining experiences in a high-volume restaurant.
- Resolved customer concerns with professionalism.
- Trained in upselling, POS systems, and teamwork.
Banker
Travis Credit Union
01.2019 - 01.2022
- Assisted members with accounts and financial services.
- Built strong customer relationships through active listening.
- Maintained accuracy in cash handling and compliance.
Education
Bachelor of Nursing -
Unitek College
Fremont, CA06-2027
High School Diploma -
Fairfield High School
Fairfield, CA06-2018
Skills
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Scheduling & Appointment Coordination
- Cash Handling & POS Systems
- Multitasking in Fast-Paced Environments
- Strong Interpersonal Communication
References
References available upon request.
Timeline
Schedule Representative
Kaiser Permanente
01.2023 - Current
Server
Bossa Nova
01.2022 - 01.2024
Banker
Travis Credit Union
01.2019 - 01.2022
Bachelor of Nursing -
Unitek College
High School Diploma -
Fairfield High School
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