Keyana Johnson
Okeechobee,Florida
Summary
- Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
- Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
- Enthusiastic Waitress with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude.
- Outgoing Server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Waitress
Los Cocos Mexican Restaurant
Okeechobee, Florida
08.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
Dishwasher
Lightsey Restaurant
Okeechobee, Florida
10.2020 - 03.2021
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or pan items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stepped into additional roles during busy times to boost coverage of important stations.
Hostess/Food Runner
Lightseys Restaurant
Okeechobee, FL
09.2019 - 01.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
High School Diploma -
Okeechobee High School
Okeechobee, FL06.2021
Skills
- Warm and Friendly
- Point of Sale Systems
- Service-Oriented
- Customer Service and Rapport
- Verbal and Written Communication
- Upselling and Cross Selling
- Cleaning and Sanitizing
- High Energy and Stamina
- Transactions and Cash Handling
- Multitasking and Prioritization
- Adaptable and Flexible
Accomplishments
- Achieved knowledge through effectively helping with Organizing cookie sales for girl scouts.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Timeline
Waitress
Los Cocos Mexican Restaurant
08.2021 - Current
Dishwasher
Lightsey Restaurant
10.2020 - 03.2021
Hostess/Food Runner
Lightseys Restaurant
09.2019 - 01.2020
High School Diploma -
Okeechobee High School