Keyana Mayo
Traverse City,MI
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
8
8
years of professional experience
Work History
Homemaker
N/A
01.2020 - Current
BIGGBY COFFEE
11.2019 - 01.2020
- Make drinks
- Greet customers
- Make food
- Make sure customers are happy with their experience
Front Dest Receptionist
Travelodge by Wyndham
07.2018 - 09.2019
- Greeted guests warmly and genuinely
- Answered incoming calls, directed visitors
- Helped with all questions and complaints
- Took payments
- Front desk and hotel
Cashier
Crystal Mountain Resort
05.2017 - 07.2018
- Opened the store
- Greeted guests
- Assisted guests in finding or ordering merchandise
- Handled guest complaints and concerns
- Rang up purchases
- Counted out cash drawers
- Stocked shelves
Night Auditor
Best Western Hotels and Resorts
05.2018 - 06.2018
- Checking in or out guest, cleaning the hotel for the next day, making breakfast for the guests, keeping up on laundry, and doing paperwork for a night audit
Bagger
Toms Food Center
11.2016 - 05.2017
Crew Member
SEEDS
06.2015 - 08.2015
Education
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Benzie Central Sr. High School
Skills
- Microsoft Office (7 years)
- Customer Service (2 years)
- Billing
- Receptionist
- Microsoft Word
- Organizational Skills
- Customer Service Skills
- Microsoft
- Cash Handling
- Cashier
- Cleaning
- Word
- Barista Experience
- Laundry
- Night Audit
- Coffee Experience
- Guest Services
- Food Service
- Food Preparation
- POS
- Cooking
- Serving
- Assessments
- Customer Focus & Orientation — Expert
- October 2019
- Responding to customer situations with sensitivity
- Full results: Expert
- Sales: Influence & Negotiation — Familiar
- Persuading reluctant customers to buy products or services, and influencing and negotiating with
- Customers to meet sales goals
- Full results: Familiar
- Front Desk Agent (Hotel) — Expert
- May 2019
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Data Entry — Familiar
- Measures a candidate's ability to accurately input data and effectively manage databases
- Sales Skills: Influence & Negotiation — Proficient
- Using influence and negotiation techniques to engage with and persuade customers
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Light Housekeeping
- Grocery Shopping
- Bill Payment
- General Housekeeping
Additional Information
- Authorized to work in the US for any employer
Timeline
Homemaker
N/A
01.2020 - Current
BIGGBY COFFEE
11.2019 - 01.2020
Front Dest Receptionist
Travelodge by Wyndham
07.2018 - 09.2019
Night Auditor
Best Western Hotels and Resorts
05.2018 - 06.2018
Cashier
Crystal Mountain Resort
05.2017 - 07.2018
Bagger
Toms Food Center
11.2016 - 05.2017
Crew Member
SEEDS
06.2015 - 08.2015
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Benzie Central Sr. High School
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