Keyana Robinson
Columbus,Ohio
Summary
Detail-oriented individual with proven experience in customer service, retail, and front desk agent. Experience working with and operating various types of cash registers, and cleaning equipment. Computer proficiencies include Microsoft Office, internet browsing, and email functions. Dedicated, innovative and self-motivated team player/builder. Exceptional leadership, organizational, oral/written communication, and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Barista, Cashier
Hilton Columbus Downtown
Columbus, OH
- Greet customers entering establishments
- Keep records of customer interactions or transactions, recording details of inquiries
- Receive payment by cash, check, credit cards, vouchers or automatic debits
- Prepare food as well as beverages
- Dismantle and clean all espresso machines as well as turbo machines
- Sanitize and clean all utensils used for food or beverages.
Customer Service Representative
Victoria Secret
Columbus, OH
01.2018 - 01.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers.
Front Desk Agent
Fairfield Inn Suites
Columbus, OH
01.2015 - 01.2018
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Skills
- Problem-solving skills
- Guest Services
- Time Management
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening Skills
Educationlocation
Columbus, Ohio
Timeline
Customer Service Representative
Victoria Secret
01.2018 - 01.2022
Front Desk Agent
Fairfield Inn Suites
01.2015 - 01.2018
Barista, Cashier
Hilton Columbus Downtown