Cristal CUELLAR ORTIZ
Marlborough
Summary
Dynamic and customer-focused professional with experience at Dunkin' Donuts and Gerardos Bakery, excelling in time management and customer assistance. Demonstrated ability to enhance customer satisfaction and drive sales growth through effective communication and product knowledge. Proven track record in fostering positive environments and handling payment transactions securely, contributing to repeat business.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
2
2
years of professional experience
Work History
Barista, Cashier
Dunkin' Donuts
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier,baker
Gerardos Bakery
10.2022 - 12.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
High School Diploma -
Marlborough High School
Marlboro, MA06-2024
Skills
- Time management
- Customer assistance
- Food safety and sanitation
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Adaptive and creative
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista, Cashier
Dunkin' Donuts
04.2024 - Current
Cashier,baker
Gerardos Bakery
10.2022 - 12.2023
High School Diploma -
Marlborough High School
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