Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thu Pham

San Jose,CA

Summary

PROFESSIONAL SUMMARY

Proven to enhance customer satisfaction and efficiency at Lacàphê, adept in time management and conflict resolution. Skilled in streamlining service and maintaining high standards of cleanliness, contributing to a positive dining experience. Demonstrates strong clerical support abilities, ensuring seamless operations.

Overview

3
3
years of professional experience

Work History

Barista, Cashier

Lacàphê
08.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Controlled line and crowd with quick, efficient service.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Waiter

New Pho Sai Gon
05.2021 - 08.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed a high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Associate of Arts - Accounting

De Anza College
Cupertino, CA
12.2024

High School Diploma -

Independence High School
617 N Jackson Ave
06.2022

Skills

  • Time Management
  • Telephone skills
  • Data Entry
  • Scheduling appointments
  • Data inputting
  • Mail handling
  • Conflict Resolution
  • Greeting and Seating Clients
  • Clerical Support
  • Customer Service
  • Product Knowledge

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Barista, Cashier

Lacàphê
08.2023 - Current

Waiter

New Pho Sai Gon
05.2021 - 08.2023

Associate of Arts - Accounting

De Anza College

High School Diploma -

Independence High School

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Thu Pham