Keyana Sims
Summary
High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives. Organized Pet Stylists experienced in business and team management. Proactively addresses and solves problems with operations to maximize profits. Great at resolving conflicts and developing new service strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Grooming Salon Manager
Petco Animal Supplies Stores Inc.
01.2024 - Current
- Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
- Streamlined appointment scheduling for increased client convenience and improved salon workflow.
- Developed comprehensive employee training programs for enhanced grooming techniques and customer service skills.
- Boosted employee retention with supportive management practices and fostering a positive work culture.
- Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
- Promoted the salon through community partnerships and engaging marketing campaigns, driving brand awareness and attracting new clients.
- Increased revenue by expanding services offered, including specialty grooming treatments and pet pampering packages.
- Identified opportunities for upselling relevant products or services based on individual pet requirements, contributing to increased sales figures.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
- Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
- Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
- Ordered supplies for forecasted grooming demands.
- Managed and maintained health, welfare and proper care of animals.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
Professional Pet Stylist
Petco Animal Supplies
08.2019 - 01.2024
- Enhanced customer satisfaction by delivering high-quality grooming services tailored to individual pet needs.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
- Collaborated with fellow stylists to create visually appealing pet styles that aligned with clients'' preferences.
- Developed strong relationships with customers, resulting in repeat business and positive referrals.
- Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
- Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
- Participated in continuing education courses to stay up-to-date on industry trends and best practices.
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, Tx 05.2019
Skills
- Performance Evaluations
- Social Media Marketing
- Appointment Scheduling
- Health and Safety Regulations
- Grooming best practices
- Staff Management
- Employee Training
- Task Delegation
- Animal Behavior Understanding
- Pet Grooming Expertise
- Grooming tools proficiency
- Product Sales
Pet Stylist Certificate 2019
Earned my certificate as a Pet Stylist/Groomer after a year of dog bathing experience where I learned how to groom a dog not only correctly but in a safe manner. Learning the motto " quality over quantity".
Timeline
Grooming Salon Manager
Petco Animal Supplies Stores Inc.
01.2024 - Current
Professional Pet Stylist
Petco Animal Supplies
08.2019 - 01.2024
High School Diploma -
South Grand Prairie High School
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