Sara Lloyd
Mutt's N'Sud's
Golden,CO
1
Certification
19
years of professional experience
Dynamic Grooming Salon Manager with a proven track record at Mutt's N'Sud's, enhancing customer satisfaction through effective team management and training. Skilled in animal behavior and appointment scheduling, I implemented operational procedures that reduced service wait times by 20%, fostering a positive work culture and driving sales growth.
Work History
Grooming Salon Manager
2 Years 6 Months- Oversaw daily operations to ensure high-quality grooming services and customer satisfaction.
- Managed scheduling and staffing to optimize team performance and service delivery.
- Developed training programs for staff on grooming techniques and customer service best practices.
- Implemented inventory management systems to maintain stock levels of grooming products and supplies.
- Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
- Ensured compliance with all industry regulations, maintaining proper licensing and certifications at all times.
- Identified opportunities for upselling relevant products or services based on individual pet requirements, contributing to increased sales figures.
- Mentored junior staff, fostering professional development and enhancing team skills in grooming practices.
- Established operational procedures that improved efficiency and reduced service wait times.
- Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
- Managed and maintained health, welfare, and proper care of animals.
- Aligned grooming services with brand promise for quality and customer care.
- Streamlined appointment scheduling for increased client convenience and improved salon workflow.
- Recruited and trained staff to offer grooming services for diverse animals.
- Coordinated maintenance of clippers, blades, and other hand tools required for grooming services.
- Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
- Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
- Ordered supplies for forecasted grooming demands.
- Managed financial operations efficiently, tracking expenses closely and maximizing profitability of the salon.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
- Boosted employee retention with supportive management practices and fostering a positive work culture.
Professional Pet Stylist Pro
9 Years 6 Months- Executed grooming services for various breeds, ensuring high-quality standards and client satisfaction.
- Managed pet handling during grooming sessions, prioritizing safety and comfort of animals.
- Developed tailored grooming plans based on individual pet needs and owner preferences.
- Trained junior staff on grooming techniques and best practices to enhance service quality.
- Implemented efficient workflow processes, reducing service time while maintaining quality standards.
- Researched and utilized new grooming tools and products to enhance service offerings.
- Built strong relationships with clients through effective communication and personalized service strategies.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Supported an inclusive work environment by collaborating effectively with team members from diverse backgrounds and skillsets.
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
- Developed strong relationships with customers, resulting in repeat business and positive referrals.
- Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
- Assisted in inventory management, ensuring adequate supplies were available for daily operations.
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
- Enhanced customer satisfaction by delivering high-quality grooming services tailored to individual pet needs.
- Utilized specialized tools and equipment appropriately for each pet''s unique coat type and condition.
- Participated in continuing education courses to stay up-to-date on industry trends and best practices.
- Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
- Mentored junior stylists, providing guidance on grooming techniques and customer service skills.
- Collaborated with fellow stylists to create visually appealing pet styles that aligned with clients'' preferences.
- Handled customer concerns professionally, working towards swift resolution while maintaining a positive rapport with clients.
- Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.
- Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Professional Dog Groomer
7 Years- Provided high-quality grooming services, ensuring pet safety and comfort during all procedures.
- Assisted in maintaining cleanliness of grooming area, adhering to health and safety standards.
- Educated pet owners on proper grooming techniques and at-home care practices for their pets.
- Collaborated with team members to develop efficient scheduling for clients, optimizing workflow operations.
- Implemented new grooming techniques to enhance service quality and improve customer satisfaction.
- Mentored junior groomers, sharing expertise in breed-specific grooming styles and techniques.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
- Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
- Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
Education
GED
No Degree
Skills
Animal behavior
Health and safety regulations
Employee training
Appointment scheduling
Staff management
Task delegation
Grooming best practices
Teamwork and collaboration
Customer service
Problem-solving
Honest and dependable
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Animal care
Critical thinking
Organizational skills
Customer communication
Human and animal safety
Relationship building
Self motivation
Certification
*online Certifacations
*PAFA
*BBB
*Petco Certification
*Petsmart Certification
Timeline
Grooming Salon Manager
Mutt's N'Sud's
04.2024 - CurrentRead More
Professional Pet Stylist Pro
Patco
11.2014 - 05.2024Read More
Professional Dog Groomer
Petsmart
10.2007 - 10.2014Read More
Woren Tec
GED
Read More
Pima Medical Institute
No Degree
Read More