Keyana Melissa Rodriguez
Suwanee,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support
Concentrix
07.2023 - 05.2024
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Provided technical support for hardware and software issues, reducing downtime for users.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Technical Support Advisor
ADT
08.2022 - 02.2023
- Provided remote technical support to customers, reducing on-site visit requirements when possible.
- Provided remote technical support for customers experiencing difficulties with their devices, offering effective solutions that strengthened brand trust.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
General Manager
Panera Bread
11.2019 - 05.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set clear expectations and created positive working environment for employees.
General Manager
IHOP
03.2016 - 03.2019
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Server
Chill's Bar & Grill
04.2015 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Manager
Taco Bell
02.2012 - 04.2015
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
Education
High School Diploma -
Wilbur Cross High School
New Haven, CTSkills
- Technical Support
- Active Listening
- Problem-solving abilities
- Customer Service
- Complaint Handling
- Building rapport
- Organizational capabilities
- Phone and Email Etiquette
- Clear Communication
- Team player attitude
- Follow-up Techniques
- Goal-oriented mindset
- Background Checks
Certification
- ServSafe
Timeline
Technical Support
Concentrix
07.2023 - 05.2024
Technical Support Advisor
ADT
08.2022 - 02.2023
General Manager
Panera Bread
11.2019 - 05.2020
General Manager
IHOP
03.2016 - 03.2019
Server
Chill's Bar & Grill
04.2015 - 04.2016
Assistant Manager
Taco Bell
02.2012 - 04.2015
High School Diploma -
Wilbur Cross High School