Keyandra Bess
Killeen,TX
Summary
Adept at workforce management and merchandise display setup, I boosted operational efficiency and customer satisfaction at Family Dollar. Leveraging skills in issue resolution and team contribution, I consistently exceeded goals, enhancing store performance through strategic improvements and hands-on leadership. My approach combines meticulous attention to detail with a dynamic ability to motivate teams, driving significant business outcomes.
Overview
11
11
years of professional experience
Work History
Front End Associate
Walmart
Killeen, TX
11.2022 - 02.2023
- Computed purchases and received and processed cash or credit payment.
- Greeted customers warmly and directed them to appropriate store sections.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Bagged, boxed, or wrapped merchandise carefully and efficiently.
- Implemented company policies and procedures to maintain operational efficiency.
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
- Kept checkout areas clean, organized, and replenished with necessary supplies.
- Assisted customers with self-checkout processes and troubleshooting any issues.
Store Manager
Family Dollar
Houston, TX
06.2019 - 08.2022
- Recruited, trained and supervised new employees.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Established customer service standards and monitored staff compliance.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Team Leader
Jack in the Box
Houston, TX
09.2014 - 06.2019
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Delegated daily tasks to team members to optimize group productivity.
- Identified needs of customers promptly and efficiently.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Prepared variety of foods according to exact instructions and recipe specifications.
Bartender
Black Eyed Pea
Bellaire, TX
03.2012 - 09.2014
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Neatly sliced and pitted fruit for garnishing drinks.
- Collected and organized daily till totals and tips.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Education
High School Diploma -
Westbury High School
Houston, TX08-2011
Skills
- Merchandise display set up
- Retail transactions
- Order selection and preparation
- Merchandising and display assembly
- Product restocking
- Continuous integration
- Display setup
- Team contribution
- Issue resolution
- Returns processing
- Cash register operation
- Refund handling
- Payroll administration
- Workforce management
Timeline
Front End Associate
Walmart
11.2022 - 02.2023
Store Manager
Family Dollar
06.2019 - 08.2022
Team Leader
Jack in the Box
09.2014 - 06.2019
Bartender
Black Eyed Pea
03.2012 - 09.2014
High School Diploma -
Westbury High School