Keyandra Franklin
Pageland ,SC
Summary
Pharmacy professional with strong background in medication management, patient care, and pharmaceutical compounding. Demonstrates unwavering focus on teamwork, adaptability, and delivering impactful results. Skilled in drug therapy evaluation, inventory management, and regulatory compliance. Reliable and adaptable, ensuring optimal outcomes in fast-paced healthcare environment.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician Specialist
Atrium Health
Monroe, North Carolina
05.2025 - Current
- Managed medication therapy management to optimize patient outcomes.
- Identified medication discrepancies and collaborated with pharmacists and providers to resolve discrepancies and enhance patient safety.
- Utilized electronic health record systems to manage patient information and streamline medication reconciliation processes.
- Maintained accurate medication documentation in EMR systems to improve accessibility of patient information for care teams.
- Identified medication discrepancies, collaborated with pharmacists and providers to resolve issues.
Certified Immunizer
Walgreens
Monroe, NC
06.2024 - 05.2025
- Administered vaccinations while ensuring adherence to safety protocols and guidelines.
- Educated patients on vaccine benefits and side effects, improving informed consent.
- Collaborated with team under pressure to meet critical vaccination deadlines.
Certified Pharmacy Technician
Walgreens
Monroe, NC
05.2022 - 05.2025
- Processed insurance claims and coordinated billing to ensure timely reimbursement and enhance patient access to medications.
- Managed pharmacy inventory and stock levels to maintain sufficient supply and minimize shortages.
- Managed medication inventory and maintained accurate stock levels to support consistent pharmacy operations.
- Processed prescriptions efficiently, verifying accuracy and compliance with regulations.
- Provided friendly, knowledgeable assistance on drug interactions and side effects, fostering customer loyalty.
Pharmacy Technician
CVS Pharmacy
Pageland, South Carolina
05.2019 - 11.2022
- Addressed customer and prescription concerns to enhance patient satisfaction and medication adherence.
- Collaborated with insurance providers to facilitate medication coverage and streamline patient access to necessary treatments.
- Trained new technicians on pharmacy protocols and best practices to enhance team performance.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Package Handler Supervisor
Fed Ex Ground
Concord, North Carolina
11.2020 - 10.2022
- Operated package scanning equipment to ensure accurate tracking and processing of shipments.
- Assisted in training new employees on safety procedures and operational best practices.
- Supervised daily operations and workflow of package handling teams.
Patient Care Technician
Brookdale Assisted Living
Charlotte, North Carolina
07.2019 - 09.2021
- Assisted residents with daily living activities, promoting independence and quality of life
- Liaised between residents, families, and staff to provide information about policies, procedures, and available resources.
- Assisted in patient mobility and daily living activities, enhancing comfort and care experience.
- Facilitated patient mobility and daily living activities, improving comfort and overall care experience.
Shift Manager
Dollar General
Pageland, South Carolina
01.2018 - 08.2019
- Recruited, trained, and supervised staff to enhance team capabilities and service quality.
- Trained and mentored team members to enhance performance and maintain high service standards.
- Supervised daily operations to ensure efficient store functionality and customer satisfaction.
Call Center Representative
Convergys
Charlotte, North Carolina
12.2016 - 11.2018
- Managed high call volumes and resolved customer escalations to ensure timely support.
- Provided exceptional customer service and effective problem resolution to enhance customer satisfaction.
- Utilized CRM software to manage customer interactions and maintain accurate records.
- Delivered exceptional customer service by resolving inquiries and complaints promptly.
Hospital Intern
Atrium Health
Charlotte, North Carolina
06.2015 - 09.2016
- Assisted healthcare professionals in patient care activities, ensuring comfort and safety during treatment.
- Supported medical staff with routine administrative tasks, enhancing operational efficiency within hospital departments.
- Coordinated patient scheduling and appointment management, improving access to healthcare services for patients.
Education
High School Diploma -
Julius L. Chambers High School
Charlotte, NC06-2016
Some College (No Degree) - Health Sciences
Northeastern Technical College
Cheraw, SCSkills
- Medication Reconciliation
- Prescription Processing
- Prescription verification
- Insurance Claims
- EMR/EHR Systems
- Medication Therapy Management
- Inventory control
- Immunization administration
- Inventory Management
- HIPAA Compliance
- Medication review
Timeline
Pharmacy Technician Specialist
Atrium Health
05.2025 - Current
Certified Immunizer
Walgreens
06.2024 - 05.2025
Certified Pharmacy Technician
Walgreens
05.2022 - 05.2025
Package Handler Supervisor
Fed Ex Ground
11.2020 - 10.2022
Patient Care Technician
Brookdale Assisted Living
07.2019 - 09.2021
Pharmacy Technician
CVS Pharmacy
05.2019 - 11.2022
Shift Manager
Dollar General
01.2018 - 08.2019
Call Center Representative
Convergys
12.2016 - 11.2018
Hospital Intern
Atrium Health
06.2015 - 09.2016
High School Diploma -
Julius L. Chambers High School
Some College (No Degree) - Health Sciences
Northeastern Technical College