Keyani Tate
Columbus
Summary
Results-focused onboarding professional with proven track record in streamlining onboarding processes and enhancing new hire experiences. Known for collaborative approach and ability to adapt to changing needs, ensuring smooth transitions for new employees. Skilled in effective communication and organizational development, contributing to team success and high employee satisfaction.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
Corro Health
05.2024 - 06.2026
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Assisted in the implementation of an automated onboarding system, reducing manual tasks and improving accuracy.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Scheduling Agent
Aspen Dental
01.2021 - 02.2023
- Managed appointment scheduling for multiple dental offices, optimizing patient flow and resource allocation.
- Coordinated with dental teams to ensure timely updates on patient schedules and availability.
- Implemented scheduling software enhancements, improving efficiency in appointment management processes.
- Developed protocols for handling last-minute cancellations and rescheduling, reducing downtime significantly.
Fraud Specialist
U.S. Bank
02.2023 - 05.2024
- Analyzed transaction patterns to identify potential fraudulent activity and mitigate risks.
- Collaborated with cross-functional teams to develop fraud prevention strategies and improve detection processes.
- Conducted thorough investigations of suspicious accounts, documenting findings for compliance reporting.
- Utilized advanced analytics tools to enhance fraud detection accuracy and streamline case management workflows.
Outbound Call Center Agent
Nelnet
05.2019 - 01.2021
- Managed high-volume outbound calls to ensure customer satisfaction and retention.
- Utilized CRM software to document interactions and track customer inquiries efficiently.
- Adapted communication techniques to address diverse customer needs and preferences.
- Collaborated with team members to streamline call processes and improve service delivery.
Education
High School Diploma -
Kendrick High School
Columbus, GASkills
- Documentation and recordkeeping
- Talent acquisition
- Data entry
- Critical thinking
- Banking operations
- Fraud detection
- Teamwork and collaboration
- Customer service
- Critical Decision-making
- ICD-10-cM coding
- Medical record review
- Insurance verification
- Medical terminology
Timeline
Onboarding Specialist
Corro Health
05.2024 - 06.2026
Fraud Specialist
U.S. Bank
02.2023 - 05.2024
Scheduling Agent
Aspen Dental
01.2021 - 02.2023
Outbound Call Center Agent
Nelnet
05.2019 - 01.2021
High School Diploma -
Kendrick High School