Keyania Jones
The Bronx
Summary
Reliable and adaptable professional with experience in customer service, leadership, and compassionate care. Recognized for excellent communication, teamwork, and problem-solving skills in both healthcare and retail environments. A fast learner with a strong work ethic, able to take initiative, adapt to new challenges, and contribute effectively in diverse professional settings.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Intergen Health
Bronx
06.2018 - Current
- Provide personalized, compassionate care to clients, ensuring safety and comfort.
- Assist with daily living activities while promoting independence and well-being.
- Administer medications and maintain detailed care records per medical instructions.
- Maintain confidentiality of patient information in accordance with HIPAA guidelines.
Sales Lead
FAO Schwarz Inc.
New York
11.2023 - 05.2024
- Supervised daily sales floor operations and supported team performance goals.
- Managed cash register operations, processed transactions, and handled customer inquiries.
- Trained and mentored associates on product knowledge and sales procedures.
- Conducted regular staff meetings to review objectives and motivate team members.
Cashier
FAO Schwarz Inc.
New York
12.2021 - 11.2023
- Delivered excellent customer service and maintained accuracy in all transactions.
- Operated POS systems and handled payments efficiently.
- Assisted customers with purchases and merchandise inquiries.
- Supported store organization, stocking, and visual presentation.
Education
CPR Certification – National CPR Foundation, 2025
06-2025
Associate Degree - Human Services
Purdue University
01.2024
Skills
- Excellent Communication & Interpersonal Skills
- Active Listening and Compassionate Care
- Customer Service and Client Support
- Cash Handling and POS System Operation
- Team Leadership and Collaboration
- Adaptability in Fast-Paced Environments
Timeline
Sales Lead
FAO Schwarz Inc.
11.2023 - 05.2024
Cashier
FAO Schwarz Inc.
12.2021 - 11.2023
Home Health Aide
Intergen Health
06.2018 - Current
CPR Certification – National CPR Foundation, 2025
Associate Degree - Human Services
Purdue University