Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KEYANIA Morris

Cincinnati

Summary

Dynamic Housing Specialist with extensive experience at Talbert House, adept at developing effective housing assistance plans and facilitating client needs assessments. Proven ability in conflict resolution and regulatory compliance, ensuring safe living environments for low-income households. Skilled in data management and building strong relationships with stakeholders to deliver impactful solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housing Specialist / Case Manager

Talbert House
Cincinnati
11.2024 - Current
  • Developed housing assistance plans for low-income households.
  • Investigated complaints regarding substandard living conditions or landlord and tenant disputes.
  • Served as a liaison between governmental agencies and other stakeholders involved in providing safe and affordable housing solutions.
  • Coordinated with local organizations to ensure timely delivery of services.
  • Maintained accurate records, files, and reports of program activities.
  • Conducted home visits to assess the safety of living environments for clients.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Monitored client progress through regular follow-up contacts.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.

Operations Administrative Coordinator

3CDC
Cincinnati
12.2021 - 11.2022
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained accurate records of employee attendance, vacation requests, and absences.
  • Acted as a liaison between different departments to facilitate communication and project collaboration.
  • Processed invoices from vendors promptly according to company policies.
  • Answered phones and routed calls to appropriate personnel.
  • Reviewed invoices for accuracy before submitting them for payment approval.
  • Worked with the finance department to file receipts and reimbursements.
  • Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
  • Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.

Housing Specialist

Excel Development Co.
Cincinnati
07.2019 - 08.2021
  • Monitored progress of recertification process to ensure timely submission of all required documents.
  • Assisted applicants with the completion of their recertification forms and documents.
  • Investigated discrepancies found in review of applicant's files or during an audit process.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Informed applicants of other agencies providing useful or related assistance.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Education

High School Diploma -

Mt. Healthy High School
Cincinnati, OH
05-2002

Associate of Arts - Social Sciences

University of Phoenix
Tempe, AZ

Skills

  • Housing assistance planning
  • Case management
  • Client assessment
  • Regulatory compliance
  • Data management
  • Conflict resolution
  • Problem solving
  • Time management
  • Referrals and networking
  • Landlord relations
  • Homelessness solutions
  • Client needs assessments
  • Behavioral management
  • Trauma-informed care

Certification

  • Various completed certifications on RELIAS

*Can provide all certificates upon request

Timeline

Housing Specialist / Case Manager

Talbert House
11.2024 - Current

Operations Administrative Coordinator

3CDC
12.2021 - 11.2022

Housing Specialist

Excel Development Co.
07.2019 - 08.2021

High School Diploma -

Mt. Healthy High School

Associate of Arts - Social Sciences

University of Phoenix

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