Keyanna Bell
Customer service
Kenosha,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Youth Care Worker
One Hope United
Lake Villa, IL
04.2023 - 06.2023
- accuracy of profiles, detailed background of children history, school history, IEP plans and procedures to ensure safety compliance for the child.
- Identifies, documents, and reports any errors or communications issues in a timely manner to ensure prompt resolution.
- Tracks and trends audit results, providing feedback to management.
- Identifies and reports on systemic issues which create ongoing quality concerns.
- Generates monthly reports of audit findings, supports clients with issues identified and develops reports to assist management with information requested.
- Produces reports as requested by internal and external parties to ensure funding, compliance and medical care for child reports.
Mail Carrier
United States Post Office
Libertyville IL
03.2012 - 06.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Education
Bachelor Of Applied Arts And Science - Sociology
Chicago State University
Chicago, IL05.2010
Skills
- Software Development Knowledge
- Risk Assessment
- Quality System Regulations
- QC Investigations
- Environmental Quality
- Abuse Identification
- Safety Protocols
- Youth Advocacy
- Life Skills Instruction
- Phone Inquiries
- Policy Development
- Customer Satisfaction
- Homework Assistance
- Emotional Support
- Living Skills Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Youth Care Worker
One Hope United
04.2023 - 06.2023
Mail Carrier
United States Post Office
03.2012 - 06.2021
Bachelor Of Applied Arts And Science - Sociology
Chicago State University