KEYANNA BYERS
HandyPro
Mesa,AZ
8
years of professional experience
Dedicated customer service professional with several years of experience delivering high-quality support in fast-paced environments. Skilled in resolving customer concerns, building positive relationships, and maintaining customer satisfaction. Recognized for strong communication, attention to detail, and the ability to work effectively both independently and as part of a team
Work History
Housekeeper (commercial and residential)
3 Years 7 Months- Sanitized and cleaned bathrooms, kitchens, bedrooms, and living areas to ensure a healthy environment.
- Cleaned and sanitized bathrooms, kitchens, bedrooms, and living areas.
- Executed cleaning assignments with attention to detail, consistently meeting high-quality standards.
- Communicated with clients throughout assignments to tailor services and enhance satisfaction.
- Sanitized bathrooms, surfaces, and high-touch areas using approved cleaning chemicals and safety procedures.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
Customer Service Representative
4 Years 5 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records of customers’ interactions and transactions.
- Processed customer transactions accurately and efficiently per requests.
- Maintained accurate records of customers’ interactions in transactions.
- Managed high-volume calls, emails, and chats while maintaining consistent service quality.
- Resolved complex customer inquiries with accurate product, service, and policy guidance.
Education
GED
Skills
Residential Cleaning
Cleaning Technology
Inventory Management
Time management
Customer support
Problem resolution
Conflict resolution
Active Listening
CRM software
Critical thinking
Empathy
Adaptability
Timeline
Housekeeper (commercial and residential)
HandyPro
12.2020 - 07.2024Read More
Customer Service Representative
Revana
05.2016 - 10.2020Read More
Maricopa Community Colleges, Phoenix College
GED
Read More