Keyanna Coleman
Monroe,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Food Preparation Worker
Univeristy Of Lousisana Monroe
Monroe, LA
02.2021 - 03.2024
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
- Baked breads, rolls and other pastries using traditional recipes.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
- Operated large-volume cooking equipment such as grills, deep fat fryers or griddles.
- Labeled containers with identifying information like date prepared and expiration dates.
Crew Member
Taco Bell
Monroe, LA
03.2019 - 01.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Education
Neville High School
Monroe, LA05-2009
Skills
- Product Knowledge
- Complaint resolution
- Problem-solving abilities
- System implementation
- Order Fulfillment
- Computer Proficiency
- Team Development
- Critical Thinking
- Customer Service
- Equipment Maintenance
Timeline
Food Preparation Worker
Univeristy Of Lousisana Monroe
02.2021 - 03.2024
Crew Member
Taco Bell
03.2019 - 01.2024
Neville High School
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