Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyanna Forbes-Heslop

Saint Albans,NY

Summary

Dedicated and trained food service professional with a strong foundation in nutrition standards, food safety, and customer service. Seeking a position in the food industry that allows me to apply my culinary expertise, build lasting relationships with customers, and contribute to the success of the organization through exceptional service and attention to detail.

Overview

11
11
years of professional experience

Work History

Commission Sales Associate - Home

Bloomingdale's
09.2024 - Current
  • Delivered exceptional, personalized customer service in a fast-paced, commission-based retail environment, specializing in luxury home goods and décor.
  • Built strong client relationships through proactive outreach, product recommendations, and follow-up, driving customer loyalty and repeat sales.
  • Met and exceeded individual sales goals consistently by staying informed on product features, trends, and promotions.
  • Maintained visual merchandising standards and department organization to reflect the premium brand image of Bloomingdale’s.
  • Collaborated with team members and management to ensure seamless sales floor operations, efficient checkout, and timely stock replenishment.
  • Utilized POS systems for transactions, returns, and special orders, ensuring a smooth and accurate checkout experience.

Home Health Aide

BAYADA Home Health Care
02.2017 - 09.2021
  • Provided personalized in‐home care—delivering medication reminders, companionship, and tailored personal assistance.
  • Crafted and served nutritious, client‐focused meals in accordance with dietary guidelines and individual preferences.
  • Supported daily living tasks, from running errands and coordinating appointments to managing light housekeeping, ensuring seamless and comfortable client routines.

Home Health Aide

Selfhelp Community Services
05.2015 - 09.2017
  • Delivered compassionate daily living support, including personal hygiene care, meal assistance, and safe mobility guidance.
  • Ensured client well‐being by maintaining a clean, hazard‐free living environment and proactively addressing safety concerns.

Prep/Line Cook

Moda Grill
02.2016 - 08.2016
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Expertly prepared fresh fruits, vegetables, and proteins to ensure timely, high‐quality service during peak hours.
  • Rapidly advanced to Line Cook within one month, recognized for exceptional culinary skill, efficiency, and teamwork under pressure.
  • Supported inventory management efforts through accurate tracking of supplies and placing timely orders with suppliers as needed.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.

Inventory Associate

WIS International
04.2014 - 07.2015
  • Utilized inventory‐tracking technology to conduct regular cycle counts, ensuring merchandise accuracy and minimizing stock discrepancies in both retail and warehouse environments.
  • Trained team members on best practices for using counting equipment, improving overall accuracy and efficiency in inventory audits.

Sales Associate (Seasonal)

Forever 21
09.2014 - 01.2015
  • Delivered outstanding customer service, fostering strong client relationships and consistently exceeding sales targets.
  • Operated the point‑of‑sale system with accuracy and efficiency, ensuring swift transactions and minimal wait times.
  • Analyzed sales trends and provided actionable insights to management, contributing to a 10% uplift in monthly revenue.

Education

Completion Certificate - French Commercial Cooking Course

Star Career Academy
New York, NY
03-2016

High School Diploma -

Richmond Hill High School
Richmond Hill, NY
08-2013

Skills

  • Certified in Food Protection
  • Portion Control & Nutrition Standards
  • Food Preparation & Large-Volume Cooking
  • Food Inventory Management
  • Customer Service & Communication
  • Artistic Food Presentation
  • Organization & Time Management

Timeline

Commission Sales Associate - Home

Bloomingdale's
09.2024 - Current

Home Health Aide

BAYADA Home Health Care
02.2017 - 09.2021

Prep/Line Cook

Moda Grill
02.2016 - 08.2016

Home Health Aide

Selfhelp Community Services
05.2015 - 09.2017

Sales Associate (Seasonal)

Forever 21
09.2014 - 01.2015

Inventory Associate

WIS International
04.2014 - 07.2015

Completion Certificate - French Commercial Cooking Course

Star Career Academy

High School Diploma -

Richmond Hill High School

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