Keyanna Wright
Valdosta,GA
Summary
Customer services and sales expert who identifies needs and delivers solution to problems. Passionate about supporting patients in any environments dealing with mental health concerns. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Grace Healthcare Services
Valdosta, GA
05.2019 - Current
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Updated patient files with current information about vitals, behaviors and other data relevant to treatment planning.
- Maintained clean, safe and well-organized patient environment.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Supervised daily activities and provided assistance when needed.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Administered medication as directed by physician.
Direct Support Professional
ResCare Normal Life Of Ga.
Valdosta, GA
12.2016 - 12.2020
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Maintained clean, safe and well-organized patient environment.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Supervised daily activities and provided assistance when needed.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Administered medication as directed by physician.
Resolution Specialist
Convergys Corporation
Valdosta, GA
10.2013 - 11.2016
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered constant flow of customer calls with up to six calls in queue per minute.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Shoe Show Inc.
Valdosta, GA
05.2011 - 02.2014
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2011
Skills
- Care plan assessment
- First Aid and Safety
- Patient Care
- Medication Administration
- Direct Patient Care
- Cleaning
- Meal Planning and Preparation
- Sales
- Product and Service Sales
- Product promotions
Timeline
Direct Support Professional
Grace Healthcare Services
05.2019 - Current
Direct Support Professional
ResCare Normal Life Of Ga.
12.2016 - 12.2020
Resolution Specialist
Convergys Corporation
10.2013 - 11.2016
Sales Associate
Shoe Show Inc.
05.2011 - 02.2014
High School Diploma -
Valdosta High School