Keyara Anderson
Upper Marlboro,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
SUPERVIOR OF OPERATIONS
Medstar Medical Group
07.2024 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations..
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Increased profit by streamlining operations.
- Completed bi-weekly payroll for employees.
Medical Assistant Quality Coordinator
Medstar Quality And Safety
04.2022 - 07.2024
- Provides consultation and direction to ensure programs and services are implemented at highest standards and patients receive highest level of care.
- Ensures policies and procedures are monitored and updated to include regulatory changes.
- Onsite rounding, assessment & support to achieve compliance with best practice standards such as Environment of Care; Infection Prevention; Medication/Vaccine handling & administration; and Point of Care Testing.
- Ensuring that standards and safety regulations are observed.
- Addressing and discussing issues and proposed solutions with superiors.
- Medical assistant observations/trainings.
- Ensuring assigned facilities are meeting standards with CLIA licensure and DOH regulations
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Recruited and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Liaised with other healthcare professionals to develop best practices and provide highest quality of care.
- Collaborated with practice managers to maintain daily operations.
- Established and maintained effective communication with staff, Directors and Practice managers to promote high quality patient care/best practices.
Lead Medical Assistant
MedStar Georgetown University Hospital, Outpatient Rheumatology
03.2021 - 03.2022
- Clean, stock and prepare exam rooms.
- Obtain patient vitals/measurements and detailed reason for visit
- Provide individualized screening questionnaires to patients for provider assessment.
- Efficiently screen sick clients and immediately notify providers of urgent cases
- Download insulin pumps and meters
- Administer Flu shots
- Meter Teachings for Diabetics
- Glucose Fingersticks on patients
Medical Assistant
MedStar Georgetown University Hospital, Outpatient Pediatrics
12.2017 - 01.2021
- Clean, stock and prepare exam rooms.
- Obtain patient vitals/measurements and detailed reason for visit.
- Provide individualized screening questionnaires to patients/parents for provider assessment.
- Efficiently screen sick clients and immediately notify providers of urgent cases.
- Collaborate, communicate, and complete tasks with general pediatric providers as well as specialty departments including pulmonology, gastroenterology, dermatology, NICU development, and adolescent medicine.
- Completed age-appropriate vision and hearing screens.
- Provide ear irrigation as ordered.
- Perform pulmonary function tests, administer nebulizer treatments, provide inhaler teaching, and complete asthma action plans as needed
- Process, analyze, and report rapid urinalysis results
- Assist with rapid labs and specimen collection: COVID, flu/strep, urine culture.
- Manage, sterilize, and organize courier service for dermatology tools based on provider preference.
- Lead staff with instruction and management of efficient school form completion and processing in timely manner
- Reliable resource to medical students and residents.
Medical Assistant
Capital Women’s Care
03.2016 - 05.2017
- Greeted and welcomed patients at the front desk/reception area
- Verified health insurance and checked-in patients in a timely manner
- Scheduled appointments and managed multiple phone lines
- Provided phone/vital triage and directed patients appropriately
- Performed pregnancy tests and collected specimens for STI testing
- Administered medication injectables
- Assisted provider with IUD placement, PAP, colposcopy, LEEP, and EMB.
Medical Assistant
ACE Urgent Care & Clinic
09.2015 - 03.2016
- Triaged walk-in patients.
- Complete various tasks for multiple providers.
- Performed phlebotomy needs to accurately collect venous blood samples according to orders.
- EKG/lead placement for analysis.
- Manage medical records including chart filing and organizing.
Education
Medical Assistant Certificate of Completion -
Fortis College
Landover, MD03.2015
BLS/CPR - Exp. -
American Heart Association
No Degree - Healthcare Administration
Western Governors University
Salt Lake City, UT2026
Skills
- Excellent customer service skills and strong work ethic
- Knowledge of software programs (Microsoft: Word, Excel, Outlook)
- Experience with medical coding
- Ability to communicate effectively both oral and written
- Capable of meeting deadlines and managing multiple assignments
- Ability to work in fast paced environment
- Keyboarding 40 WPM
- Performing EKGs
- Infection Control Standards
- Dressing Changes
- Patient Engagement
- Patient Flow
- Facilities Inspection
- Staff Evaluation
- Team Development
Accomplishments
- NSC First Aid
- Awards & Recognition
- Spirit Award April 2020- Participation in MedStar Georgetown University Hospital Occupational Health COVID-19 clinic for employee testing
- Rewarded with small gifts/tokens of appreciation by Dr Wolfgang Rennert.
- Gurpreet Phull and Dr Maria Baustista for exceptional service in the pulmonology department at MedStar Georgetown University Hospital- Pediatrics
- Recognized at Capital Women’s Care by Dr. Claudia Espino, Andrea Williams, and Jodit Beyene FNP for always striving to go above and beyond.
Timeline
SUPERVIOR OF OPERATIONS
Medstar Medical Group
07.2024 - Current
Medical Assistant Quality Coordinator
Medstar Quality And Safety
04.2022 - 07.2024
Lead Medical Assistant
MedStar Georgetown University Hospital, Outpatient Rheumatology
03.2021 - 03.2022
Medical Assistant
MedStar Georgetown University Hospital, Outpatient Pediatrics
12.2017 - 01.2021
Medical Assistant
Capital Women’s Care
03.2016 - 05.2017
Medical Assistant
ACE Urgent Care & Clinic
09.2015 - 03.2016
Medical Assistant Certificate of Completion -
Fortis College
BLS/CPR - Exp. -
American Heart Association
No Degree - Healthcare Administration
Western Governors University
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