Keyasha Bluitt
Fullerton,CA
Summary
Accomplished Customer Service Manager with 10+ years of leadership experience in fast-paced retail, healthcare, and logistics environments. Proven track record of improving service metrics, optimizing operations, and leading high-performing teams. Recipient of Mathis Brothers' Top Customer Satisfaction award. Certified in APPA Customer Service Management. Passionate about creating positive customer experiences and coaching teams to exceed expectations.
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator
Agiliti Health
10.2024 - Current
- Conduct medical equipment assessments and document losses across healthcare facilities.
- Manage inbound calls, order processing, and insurance verification, ensuring compliance with healthcare standards.
- Coordinated customer inquiries, ensuring prompt resolution and high satisfaction rates.
Warehouse Worker
Amazon
08.2024 - 10.2024
- Maintained inventory accuracy through regular cycle counts and data entry in inventory management system.
- Implemented organization strategies for storage areas, enhancing accessibility and reducing retrieval times.
- Conducted quality checks on outgoing shipments to verify product integrity before distribution.
Customer Accounts Manager
Aaron’s
05.2022 - 07.2024
- Managed 1500+ accounts, improving retention by 15% and boosting revenue by 10%.
Led collection and repossession efforts, operating company vehicle for deliveries and recovery.
Identified upsell opportunities, resulting in 25% revenue growth. - Cultivated strong customer relationships, enhancing satisfaction and retention rates.
Customer Service Supervisor
Mathis Brothers
12.2019 - 04.2022
- Lead a team of 15 customer service representatives, providing guidance and support to ensure high-quality service delivery and customer satisfaction.
Supervised 15 CSRs, implementing training programs that reduced complaints and increased efficiency.
- Created ticketing system that improved service response time by 20%.
- Recognized with Top Customer Satisfaction of the Year Award.
- Trained and mentored staff to enhance customer service skills and improve team performance.
Assistant Store Manager
Alice Home
06.2017 - 11.2019
- Managed hiring, training, and operations; enhanced store performance and staff engagement.
- Developed local marketing strategies and improved upsell performance.
- Led daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, fostering a collaborative team environment.
Customer Service Lead
Ashley Homestore
05.2015 - 06.2017
- Oversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating
- Manage merchandise selection window displays and stocking, working directly with vendors
- Work with corporate management developing local marketing and advertising strategies
- Applied strategies that improved upselling
- Key contact with suppliers/vendors securing key business agreements
Customer Service Representative
Walmart
08.2013 - 05.2015
- Provided friendly and efficient service in high-traffic retail setting.
- Maintained clean, organized, and well-stocked product displays.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Education
Diploma -
San Bernardino High
Some College - Business
Bethune Cookman University
Skills
- Microsoft Office
- Management
- Communications
- Scheduling
- Accounting
- Clerical
- Customer Service
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Clerical support
- Call flow maximization
- Call center experience
- CRM software
- Documentation
- Customer service excellence
Timeline
Customer Service Coordinator
Agiliti Health
10.2024 - Current
Warehouse Worker
Amazon
08.2024 - 10.2024
Customer Accounts Manager
Aaron’s
05.2022 - 07.2024
Customer Service Supervisor
Mathis Brothers
12.2019 - 04.2022
Assistant Store Manager
Alice Home
06.2017 - 11.2019
Customer Service Lead
Ashley Homestore
05.2015 - 06.2017
Customer Service Representative
Walmart
08.2013 - 05.2015
Some College - Business
Bethune Cookman University
Diploma -
San Bernardino High
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