Keyasha Toombs
Seale,AL
Summary
Results-driven call center professional with extensive experience in customer service and communication. Proven ability to efficiently resolve issues and consistently maintain high levels of customer satisfaction. Highly focused on fostering team collaboration, adapting to changing environments, and achieving targets. Demonstrated expertise in active listening, problem-solving, and multitasking. Known for reliability and flexibility in meeting evolving needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Popeye's Restaurants
08.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Online Grocery Pickup Associate
Walmart
03.2023 - 07.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Packer/Shipper
Path-Tec
03.2021 - 04.2022
- Prepared outgoing shipments by organizing and labeling packages.
Team Member
Smoothie King
03.2021 - 04.2022
- Prepared smoothies following standard recipes.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Work from Home Customer Service Representative
Concentrix
05.2020 - 12.2021
- Handled customer inquiries via phone and chat.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assembler
Hanwha Advanced Materials America
05.2019 - 08.2020
- I assembled and inspected parts
PCA Personal Care Assistant
Women care
05.2014 - 08.2014
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
College in Medical Assisting - CMA
Miller-Motte College
Columbus, GA12.2023
High school diploma -
Central high school
Phenix City, AL05.2015
Skills
- Cashiering
- Packaging
- Warehouse Experience
- Cash Handling
- Shipping & Receiving
- Assembly
- Manufacturing
- Order picking
- Customer Service
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Problem-solving skills
- Customer support
- Data entry
- Patient scheduling
- Medical terminology knowledge
Certification
- CPR, Present
- Medical assistant certification, 02/01/24, 02/29/29
Timeline
Cashier
Popeye's Restaurants
08.2023 - 10.2024
Online Grocery Pickup Associate
Walmart
03.2023 - 07.2023
Packer/Shipper
Path-Tec
03.2021 - 04.2022
Team Member
Smoothie King
03.2021 - 04.2022
Work from Home Customer Service Representative
Concentrix
05.2020 - 12.2021
Assembler
Hanwha Advanced Materials America
05.2019 - 08.2020
PCA Personal Care Assistant
Women care
05.2014 - 08.2014
College in Medical Assisting - CMA
Miller-Motte College
High school diploma -
Central high school
Similar Profiles
Erica CaldwellErica Caldwell
Cashier at Popeye's RestaurantsCashier at Popeye's Restaurants
Richard GriffithRichard Griffith
Popeyes cashier at Popeye's RestaurantsPopeyes cashier at Popeye's Restaurants
Parker PipkinParker Pipkin
General Manager at Popeye's RestaurantsGeneral Manager at Popeye's Restaurants
Blanca RojoBlanca Rojo
Cook/prep at Popeye's RestaurantsCook/prep at Popeye's Restaurants
Weston JordanWeston Jordan
General Manager at Crawford Chicken ShackGeneral Manager at Crawford Chicken Shack