Keyasha Williams-Bailey
United States Post Office
BRONX,NY
21
years of professional experience
Dependable customer service professional with 15+ years of experience in mail delivery, phone support, and client relations. Known for active listening, conflict resolution, and accurate documentation.
Work History
Mail Carrier
6 Years 7 Months- Delivered mail and packages along assigned routes while maintaining accurate delivery sequencing.
- Collected signatures and processed accountable mail using required delivery procedures.
- Sorted, cased, and organized incoming mail for efficient route preparation.
- Operated postal vehicles safely through varied traffic and weather conditions.
- Resolved customer delivery questions and provided professional postal service support.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Professional Dancer
9 Years 6 Months- Performed choreography with precision, maintaining artistic consistency across live productions.
- Interpreted musical cues and spatial patterns to enhance ensemble synchronization.
- Collaborated with artistic directors to refine movement quality and stage interpretation.
- Maintained peak physical conditioning to support endurance, flexibility, and injury prevention.
- Adapted choreography quickly during staging changes and last-minute production adjustments.
Dance Instructor
3 Years 10 Months- Choreographed routines that balanced creativity, accessibility, and progressive skill development.
- Designed engaging dance fitness classes aligned with client ability levels and wellness goals.
- Instructed proper technique, rhythm, and form to support safe movement execution.
- Adapted class sequences to accommodate beginner, intermediate, and advanced participants.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Created interactive activities to engage students and maximize learning.
Phone Specialist
2 Years- Managed inbound calls, providing accurate guidance on program eligibility, application status, and homeowner support.
- Resolved caller concerns by researching records, clarifying requirements, and directing complex issues to appropriate staff.
- Coordinated appointment scheduling and callback workflows, ensuring timely service for applicants and program partners.
- Documented detailed case notes in tracking systems to maintain accurate communication history and follow-up actions.
- Reviewed submitted information for completeness, identifying missing items and supporting efficient case processing.
- Implemented feedback from supervisors to enhance individual performance and contribute to team success.
Customer Service Representative
1 Year 11 Months- Resolved inbound client inquiries regarding property listings, advertising options, and account details.
- Processed advertising orders with accuracy, ensuring correct placement across print and digital channels.
- Coordinated with sales and production teams to maintain timely listing updates and ad changes.
- Trained new staff on customer service procedures, order entry, and issue resolution standards.
- Managed high-volume phone and email communications while maintaining professional, responsive support.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Dance
- Honoree of Cum Laude
- Study Abroad: [Paris, FR], [Hip hop Culture in French Language]
- [Student Government Association] Vice President
- Elected to [Vice President] for [National Association of Student Leaders] in [2010-2013]
Associate of Arts - Dance
- [National Association of Student Leaders] Vice President
Skills
Call center operations
Customer relations
Client relations
Professional telephone demeanor
Follow-up skills
Conflict resolution
Documentation & recordkeeping
Computer proficiency
Technology use
Active listening
Critical thinking
Administrative support
Promotion and marketing
Networking and collaboration
Timeline
Mail Carrier
United States Post Office
03.2020 - CurrentRead More
Dance Instructor
Mind Over Matter Health & Fitness
04.2016 - 02.2020Read More
Professional Dancer
H.T. Chen and Dancers
08.2013 - 02.2023Read More
Phone Specialist
Dept of Financial Services With My Safe Florida Home
04.2011 - 04.2013Read More
Customer Service Representative
Homes & Land Affiliates
11.2005 - 10.2007Read More
New World School of The Arts / University of Florida
Bachelor of Arts from Dance
Read More
Miami Dade College
Associate of Arts from Dance
Read More