Jessica Dujour
Davie,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Mail Carrier
USPS
10.2015 - Current
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
Debt Collector/Customer Service Representative
United Collection Bureau
08.2012 - 10.2015
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
North Miami Beach High School
North Miami Beach, FL06.2010
Skills
- Customer service/Call center Experience
- Active Listening
- Teamwork and Collaboration
- Problem-solving aptitude
- Analytical Thinking
- Problem-solving abilities
- Written Communication
- Adaptability and Flexibility
- Effective Communication
- Call Management
Rerference
Valery Monde
PBGC-Management Analyst
305-527-7733
Darlene Mcmanus
PBGC-Management Analyst
202-487-3266
Timeline
Mail Carrier
USPS
10.2015 - Current
Debt Collector/Customer Service Representative
United Collection Bureau
08.2012 - 10.2015
High School Diploma -
North Miami Beach High School