Nicole Bundy
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with outstanding customer service, administrative tasks, scheduling, and document management. Utilizes organizational skills and attention to detail to maintain efficient office environment. Knowledge of office software and communication tools to support team operations and foster productivity.
Overview
10
10
years of professional experience
Work History
Mail Carrier
USPS (United States Postal Service)
Rio Rancho, NM
03.2025 - 04.2026
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Maintained accurate records of deliveries and pickups using electronic tracking systems.
- Managed customer inquiries and resolved delivery issues to enhance satisfaction.
- Trained new staff on route procedures, safety protocols, and operational best practices.
- Conducted regular vehicle inspections and maintenance to ensure compliance with safety standards.
- Optimized delivery routes through careful planning, reducing travel time and improving efficiency.
- Collaborated with management to implement process improvements that enhanced delivery accuracy.
- Mentored junior carriers, fostering a team-oriented environment focused on service excellence.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Team of Experts
T-Mobile
Albuquerque, NM
02.2024 - 07.2024
- Customer service: Resolving customer concerns and inquiries in a timely manner
- Problem solving: technical support for wifi, cellular devices, tablets, and computers
- Building customer loyalty: Identifying opportunities to offer additional services and features, and collecting past due balances
- Providing a great customer experience: Using training tools and automated systems to deliver exceptional service
- Staying up to date: Completing training to learn about new products, systems, and company values
- Worked well collaborating across teams: Working with retail, care, sales, and other partners
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
On Demand Customer Service Representative
Target
11.2023 - 02.2024
- Cross trained in several departments : cashier, online orders, stocking, returns, guest services.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new team members on operational procedures and customer service excellence.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Merchandise Manager
Dollar Tree
Albuquerque, NM
04.2021 - 11.2022
- Inventory management: Keeping track of inventory and restocking shelves
- Responsible for unloading merchandise truck and frozen foods truck
- Responsible for daily money count and deposits to bank
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
- Developed and implemented merchandise strategies to enhance product visibility and increase sales.
- Managed inventory levels, ensuring optimal stock availability while minimizing excess.
- Trained and mentored team members on best practices for merchandising standards and visual displays.
- Maintained updated product knowledge to successfully educate and advise customers.
IT Support Specialist
Unity BPO
05.2019 - 07.2021
- Provided technical support for software and hardware issues across multiple platforms.
- Diagnosed and resolved network connectivity problems, enhancing user experience.
- Assisted in the maintenance of IT documentation and knowledge base resources.
- Collaborated with cross-functional teams to implement system upgrades and improvements.
- Trained new staff on IT best practices and troubleshooting techniques, fostering a supportive environment.
- Streamlined ticketing process to improve response times and customer satisfaction levels.
- Led initiatives to enhance cybersecurity protocols, ensuring data integrity and compliance.
- Mentored junior team members, promoting professional development and knowledge sharing within the team.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
CSR/Tech Support
Boingo Wireless
11.2015 - 05.2019
- Facilitated seamless communication by providing WiFi technical support to military personnel via multiple platforms, including phone, email, live chat, and social media.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
San Juan College
Farmington, NM12-2014
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Shiprock High School
Shiprock, NM05-2012
Skills
- Call center
- Technology use
- Customer service
- Live chat
- Typing
- Computer literacy
- Computer skills
- Phone etiquette
- Microsoft Office, Outlook, Excel, PowerPoint, Teams, OneDrive, Word
- Proficient Communication in Written and Verbal Organizational Leadership and Motivation
- Budget Planning/Scheduling Problem-solving
- Parcel delivery
- Documentation & recordkeeping
- Teamwork
- Cultural awareness
- Attention to detail
- Problem-solving
- Multitasking
- Data entry
- Communication skills
- Medical office terminology experience
- Supervising experience
Timeline
Mail Carrier
USPS (United States Postal Service)
03.2025 - 04.2026
Team of Experts
T-Mobile
02.2024 - 07.2024
On Demand Customer Service Representative
Target
11.2023 - 02.2024
Merchandise Manager
Dollar Tree
04.2021 - 11.2022
IT Support Specialist
Unity BPO
05.2019 - 07.2021
CSR/Tech Support
Boingo Wireless
11.2015 - 05.2019
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Shiprock High School
High School Diploma -
San Juan College