Jazlyn Garcia
Dallas,TX
Summary
- Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
- Knowledgeable and dedicated customer service professional with extensive experience in the print industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Mail Carrier
USPS
Dallas, TX
09.2024 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Customer Experience Representative
4 Over Inc.
Arlington, TX
02.2022 - 09.2024
- Monitored customer feedback to identify areas of improvement in customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Investigated customer complaints and escalated issues to address critical requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Bank of America
Grand Prairie, TX
04.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GED -
GED of Texas
Grand Prairie, TXSkills
- Call Center Customer Service
- Confidentiality Requirements
- Client Inquiries
- High-Volume Environments
- Customer Care
- Team Goals
- Professional Relationships
- Operational Efficiency
- Complex Product Knowledge
- Marketing Effectiveness
Accomplishments
- Improved communication skills
- Improved time management
Timeline
Mail Carrier
USPS
09.2024 - Current
Customer Experience Representative
4 Over Inc.
02.2022 - 09.2024
Customer Service Representative
Bank of America
04.2019 - 01.2022
GED -
GED of Texas