KEYASIA CALLIS
Greensboro,NC
Summary
Detail-oriented professional experienced with account management, negotiation, and conflict resolution in collections. Utilizes targeted communication strategies to enhance debtor engagement and recovery. Track record of reducing delinquency rates and improving overall collections efficiency. Skilled in confidential records management, payment processing, and professional communication within regulated environments. Seeking a Payroll Specialist or Healthcare Administrative Assistant role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collection Specialist
Bank of America
Greensboro, NC
11.2023 - Current
- Manage customer accounts, process payments accurately, maintain compliance documentation, communicate regarding sensitive financial matters, and collaborate with internal teams to resolve discrepancies.
- Developed personalized payment plans to enhance customer retention and satisfaction.
- Managed delinquent accounts, ensuring timely collections and minimizing losses.
- Analyzed account data to identify trends and recommend strategies for improved recovery rates.
Apparel Team Lead
Walmart
Greensboro, NC
05.2020 - 11.2023
- Led daily operations including scheduling and training, ensured accurate cash handling, maintained inventory and operational records, and delivered consistent customer service.
- Developed and implemented merchandising strategies to enhance product visibility and increase sales.
- Trained and mentored new team members on company policies, procedures, and best practices in retail operations.
Human Resources Assistant
Johnson & Wales University
Charlotte, NC
08.2016 - 05.2017
- Supported onboarding, screened resumes, coordinated interviews, maintained confidential personnel files, and ensured completion of employment documentation.
- Facilitated onboarding processes for new employees, ensuring smooth integration into university culture.
- Managed employee records and maintained compliance with university policies and regulations.
Education
Associate of Applied Science - Medical Assiting
ECPI University
Greensboro, NC11.2026
Bachelor of Science - Business Administration
Johnson & Wales University
Charlotte, NC02.2019
Skills
- Payroll & Financial Documentation
- Payment Processing
- Patient & Client Communication
- Scheduling & Records Management
- Human Resources Support
- Microsoft Office (Excel, Word, Outlook)
- Attention to Detail
- Compliance
- Relationship building
- Account review
- Credit and collections
Certification
National Healthcareer Association (NHA) — Phlebotomy Technician Certification, 02/2026
Timeline
Collection Specialist
Bank of America
11.2023 - Current
Apparel Team Lead
Walmart
05.2020 - 11.2023
Human Resources Assistant
Johnson & Wales University
08.2016 - 05.2017
Associate of Applied Science - Medical Assiting
ECPI University
Bachelor of Science - Business Administration
Johnson & Wales University
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/in/keyasiacallis