Keyasia Percy
FedEx
Gaithersburg,MD
11
years of professional experience
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Work History
Trainer
1 Year 8 Months- Delivered onboarding training on shipping, scanning, and package handling procedures.
- Instructed employees on safety protocols, equipment use, and workplace compliance standards.
- Demonstrated correct operation of handheld scanners and tracking systems.
- Reinforced quality standards through observation, feedback, and hands-on coaching.
- Supported new hires with daily workflow guidance and task prioritization.
- Monitored trainee performance and corrected errors to improve accuracy and consistency.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Sort Manager
5 Years 11 Months- Supervised package handlers, reinforcing safety procedures, attendance expectations, and performance standards.
- Directed sort operations, aligning staffing, workflow, and dispatch schedules with daily package volume.
- Monitored conveyor and scan systems to maintain accurate package movement and timely exceptions resolution.
- Coordinated load planning and trailer activity to support efficient inbound and outbound processing.
- Trained supervisors and frontline staff on operational procedures, service requirements, and quality controls.
- Resolved operational disruptions, including equipment issues, labor shortages, and late-arriving freight.
- Maintained compliance with company policies, safety regulations, and service commitments during peak sort activity.
- Established safety protocols for the sorting facility, reducing workplace accidents and promoting a safe work environment.
- Managed a team of sorters to ensure timely completion of tasks while maintaining quality standards.
- Improved package tracking capabilities by integrating advanced barcode scanning technology into daily workflow processes.
- Oversaw equipment maintenance schedules, reducing downtime due to breakdowns or malfunctions.
- Implemented regular performance evaluations for staff members, providing constructive feedback and opportunities for professional growth.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Operated pallet jacks to move large and heavy items for sorting.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Crew Member
3 Years- Operated grill, fry station, and prep area to maintain accurate, timely food production.
- Assembled burgers and sandwiches to order while following Five Guys quality standards.
- Delivered friendly counter service, answered guest questions, and resolved order issues promptly.
- Maintained clean dining, kitchen, and service areas in line with food safety procedures.
- Restocked ingredients, packaging, and supplies to support continuous shift operations.
- Handled cash register transactions accurately and supported smooth front-of-house workflow.
- Coordinated with teammates during peak hours to keep service efficient and consistent.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma
Skills
New hire training
Creative problem solving
Planning and coordination
Interpersonal communication
Materials preparation
First aid
Feedback delivery
Timeline
Trainer
FedEx
02.2025 - CurrentRead More
Sort Manager
UPS
10.2018 - 09.2024Read More
Crew Member
Five Guys
09.2015 - 09.2018Read More
Seneca Valley
High School Diploma
Read More