Keyata Singleton
Summary
Experienced customer service professional and heavy duty machine operator. Record of delivering exceptional customer support in a call center environment as well as high-quality production in a manufacturing environment. Known for my out going personality, reliability, accuracy, teamwork and adaptability in my previous roles.
Overview
15
15
years of professional experience
Work History
Call Center Customer Service Representative
Foundever
01.2024 - 09.2024
- Managed a high volume of inbound calls, providing exceptional service to each client.
- Used active listening and probing questions to handle customer concerns quickly, escalating any major issues to a lead or supervisor.
- Adhered with company policies, utilizing all resources available to meet quality standards.
- Documented necessary details and complaints using the call center's CRM database.
Inventory Control Assistant
Continental
02.2022 - 11.2023
- Use Windows, Microsoft Excel and SAP software to document records of all inventory.
- Maintain inventory accuracy through daily physical counts, working closely with the Quality team to properly identify good materials to be used for tire production.
- Identify and properly store expired inventory to keep production up to date.
Machine Operator
Continental
11.2018 - 02.2022
- Operate machine while handling minor performance issues independently.
- Minimized safety hazards by maintaining a clean and organized work area.
- Back up team members when needed.
- Produce material for each client order while meeting production goals as well as quality requirements.
Cashier and Salesperson
Wholesale Wine and Spirits
09.2015 - 10.2018
- Maintained clean, organized, and well-stocked shopping and checkout areas.
- Stocked and organized merchandise throughout the store.
- Promote and educate customers about new and existing products.
- Trained new team members.
- Process refunds and exchanges.
- Balance cash drawer at the beginning and end of each shift, investigating and resolving any discrepancies with accuracy.
- Process POS transactions.
- Enhanced customer shopping experiences.
- Prevent losses by watching for suspicious behavior.
Customer Service Rep
Sykes Enterprises Inc
08.2011 - 09.2015
- Handled a high volume of inbound calls from Bank Of America customers.
- Answered customer questions with a friendly and knowledgeable approach.
- Resolved customer complaints using empathy and active listening.
Team Member
McDonald's
09.2009 - 06.2010
- Prepared food orders, cooking on grill and operating fry station.
- Operate computer based register to process payments and collect cash payment for customer orders.
- Helped maintain a clean environment throughout the restaurant.
Education
No Degree - Human Resource Management
Western Governors University
Online Learning09-2029
High School Diploma -
Lakewood High School
Sumter, SC06.2010
Skills
- Call center customer service
- Complaint resolution
- Multitasking and organization
- Problem-solving skills
- Providing customer support
- 25 WPM Typing Speed
- Written and oral communication
- Calm under pressure
- Teamwork and collaboration
- Professional telephone demeanor
- Call documentation skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Proficient, 07/01/24
- Customer service, Proficient, 05/01/24
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Customer Service Representative
Foundever
01.2024 - 09.2024
Inventory Control Assistant
Continental
02.2022 - 11.2023
Machine Operator
Continental
11.2018 - 02.2022
Cashier and Salesperson
Wholesale Wine and Spirits
09.2015 - 10.2018
Customer Service Rep
Sykes Enterprises Inc
08.2011 - 09.2015
Team Member
McDonald's
09.2009 - 06.2010
No Degree - Human Resource Management
Western Governors University
High School Diploma -
Lakewood High School
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