Open To Work
Keyatta Hall
Steger,IL
Summary
Detail-oriented Account Operations Specialist skilled in managing full-cycle order operations. Expertise includes order entry, EDI transactions, billing review, credits, and post-shipment reconciliation. Demonstrates strong systems proficiency and effectively coordinates multiple accounts to ensure operational accuracy and compliance.
Overview
22
22
years of professional experience
Work History
Account Operations Specialist
Icon Protection
Tinley Park, Illinois
02.2020 - Current
- Managed end-to-end order operations for assigned regional and municipal accounts, ensuring timely order entry, updates, confirmations, and post-shipment review to enhance customer satisfaction.
- Process EDI transactions and ensure alignment between customer systems and internal ERP platforms.
- Reviewed delivery schedules against customer requirements, coordinating with plant and operations teams to resolve conflicts and maintain delivery commitments.
- Process credits, returns, pallet reconciliations, and plant claims related to shortages, damages, or quality issues.
- Perform post-shipment billing audits to correct quantity, pricing, and invoicing discrepancies.
- Prepare and distribute operational reports related to open orders, inventory usage, shipment status, and exceptions.
- Maintain accurate documentation to support audits, compliance requirements, and internal reporting.
- Identified recurring order or billing issues, contributing to process improvements that enhanced accuracy and minimized rework.
Engineering Assistant
Robinson Engineering
Frankfort, Illinois
06.2017 - 02.2020
- Supported engineering teams with billing, purchasing, reporting, and records management to streamline operations.
- Coordinated department meetings, appointments, and bid openings, managing bid files and facilitating IDOT invoicing and bid tabulations to ensure timely project execution.
- Processed invoices and purchase orders while maintaining confidentiality of sensitive information.
- Processed service requests and maintained accurate documentation within municipal service request systems.
- Facilitated communication as point of contact for residents, contractors, engineers, and internal staff via email, phone, and in person to streamline information flow.
- Researched and assisted with administrative tasks for department projects and initiatives to support effective project execution.
- Maintained compliance with municipal policies, procedures, and public records requirements.
Receivable Specialist
Savers TVI
Chicago, Illinois
05.2010 - 06.2017
- Applied payments, credits, and adjustments on assigned portfolios.
- • Used and maintained Oracle, including Customer Care, to manage data, disputes, email and phone
- correspondence, and notes, for assigned portfolio as well as all interactions with other customers.
- • Reviewed service and supply requests in a timely manner and worked towards resolution and payment of
- past due transactions.
- • Created reports to reconcile accounts and informed management the account stated Generated invoices for customer transactions and
- statements to send to customer.
- • Recommended accounts for legal and agency actions, prepared and validated information and obtained
- proper approvals.
Customer Service Manager
Walt Disney World
Orlando, Florida
06.2004 - 05.2010
- Managed daily operations of customer service team, maintaining high standards of guest support.
- Created and executed customer service policies to elevate guest experience.
- Partnered with other departments to swiftly resolve complex guest issues, enhancing overall satisfaction.
- Recruited and trained new employees to meet service standards, enhancing team capability.
- Delegated specific tasks to team members based on their strengths and workload., setting priorities and goals.
Education
Bachelor of Arts - Business Management
Alabama State University
Montgomery, AL06-2007
Skills
- Order management
- Customer relationship management
- EDI transactions
- Compliance documentation
- Process improvement
- Attention to detail
Timeline
Account Operations Specialist
Icon Protection
02.2020 - Current
Engineering Assistant
Robinson Engineering
06.2017 - 02.2020
Receivable Specialist
Savers TVI
05.2010 - 06.2017
Customer Service Manager
Walt Disney World
06.2004 - 05.2010
Bachelor of Arts - Business Management
Alabama State University