Michelle Delgado Bautista
Poughkeepsie,NY
Summary
Detail-oriented banking professional with experience in account operations, financial transactions, and member service within a high-volume credit union environment. Proven ability to maintain accuracy, adapt to changing priorities, and deliver strong customer service while supporting operational efficiency. Bilingual in Spanish with strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Account Operations Specialist
Hudson Valley Credit Union
01.2022 - Current
- Process high volumes of financial transactions with strong accuracy and attention to detail
- Support daily banking operations including account maintenance, transaction processing, and issue resolution
- Ensure compliance with internal policies, procedures, and regulatory requirements
- Collaborate with team members and departments to support operational needs and service delivery
- Adapt quickly to new systems, processes, and changing priorities in a fast-paced environment
- Serve as a resource to team members, assisting with question and sharing knowledge when needed
Financial Service Representative / Teller II
Hudson Valley Credit Union
01.2021 - 01.2022
- Conducted daily member transactions including deposits, withdrawals, transfers, and loan payments
- Delivered excellent customer service by resolving member concerns and identifying financial needs
- Recommended financial products such as loans, credit cards, and accounts based on member goals
- Maintained high levels of accuracy in cash handling and transaction processing
- Assisted in training new hires and supporting team operations when needed
Scheduling Coordinator / Front End Supervisor / Cashier
Stop & Shop
01.2018 - 01.2021
- Created and managed employee schedules to ensure efficient store operations
- Supervised front-end staff and handled customer service issues professionally
- Managed cash register operations and resolved transaction discrepancies
- Delivered consistent customer service in a fast-paced retail environment
- Maintained organization, multitasking, and leadership responsibilities
Education
High School Diploma -
Roy C. Ketcham High School
Wappingers Falls, NY06-2019
Certified Nursing Assistant -
Dutchess BOCES
Poughkeepsie, NY05-2019
Skills
- Financial Transactions & Account Operations
- Attention to Detail & Accuracy
- Customer Service & Relationship Building
- Problem Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Banking Systems & Compliance
- Time Management & Organization
- Bilingual: Spanish
Languages
Spanish
Timeline
Account Operations Specialist
Hudson Valley Credit Union
01.2022 - Current
Financial Service Representative / Teller II
Hudson Valley Credit Union
01.2021 - 01.2022
Scheduling Coordinator / Front End Supervisor / Cashier
Stop & Shop
01.2018 - 01.2021
High School Diploma -
Roy C. Ketcham High School
Certified Nursing Assistant -
Dutchess BOCES