Keycha Quinones Perez

• Optimized customer service workflows to improve response time and elevate satisfaction levels.
• Guided junior associates in skill enhancement and team collaboration initiatives.
• Evaluated customer feedback to uncover trends and enhance service delivery.
• Managed 80+customers inquiries daily via phone.
• Resolved customer complaints and processed returns, exchanges, and refunds efficiently in compliance with company policies.

• Oversaw daily store operations, ensuring efficient workflow and adherence to company policies.
• Trained and mentored staff on sales techniques and customer service best practices.
• Managed inventory control processes to reduce shrinkage and optimize stock levels.
• Analyzed sales data to identify trends and implement strategies for revenue growth.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Baltimore

• Developed employee schedules to maximize coverage during peak hours while minimizing labor costs.
• Implemented visual merchandising standards to enhance product presentation and increase customer engagement.
• Resolved customer complaints effectively, improving satisfaction ratings through proactive solutions.
• Collaborated with corporate teams on promotional campaigns, aligning local strategies with overall brand objectives.