Som Bhandari
Louisville
Summary
Dynamic leader with a proven track record at UPS Healthcare, enhancing client retention and driving revenue growth through innovative strategies and strong customer service expertise. Excelled in academia at Tribhuwan University, fostering critical thinking and collaboration. Skilled in sales proficiency and leadership, committed to excellence and continuous improvement.
Knowledgeable and dedicated customer service professional with extensive experience in Warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Senior Service Associate
UPS Healthcare
08.2022 - Current
- Enhanced client retention rates through consistent delivery of high-quality service and proactive communication.
- Cultivated strong relationships with key clients, reinforcing brand loyalty and driving repeat business.
- Implemented innovative strategies to upsell products and services, contributing to significant revenue growth.
- Collaborated with cross-functional teams to identify opportunities for process improvements, leading to increased overall team performance.
Lecturer
Tribhuwan University
03.2008 - 05.2022
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
Education
Master of Arts - Literature
10-2006
submitted thesis on "V.S. Naipaul's Magic Seeds as Critic of Globalization"
Skills
- Customer service expertise
- Innovation and creativity
- Sales proficiency
- Compliance
- Industry awareness
- Technical aptitude
Accomplishments
performed assigned jobs on time with high dedication
Languages
English
Professional Working
Nepali
Native or Bilingual
Hindi
Full Professional
Interests
- I participate in a variety of outdoor recreational activities
- Fundraising Events
Timeline
Senior Service Associate - UPS Healthcare
08.2022 - Current
Lecturer - Tribhuwan University
03.2008 - 05.2022
Tribhuwan University - Master of Arts, Literature
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