Keydy Perez
Linden,NJ
Summary
Dynamic Cross Trainer at Shake Shack with a proven track record in enhancing customer satisfaction through exceptional service and teamwork. Recognized for attention to detail and adaptability in fast-paced environments, I effectively trained new hires and improved operational efficiency, ensuring a seamless dining experience for all guests. Even when issues occur I always find a way to find a solution. I maintain a positive attitude and a smile on my face when stressful situations occur.
Overview
3
3
years of professional experience
Work History
Cross Trainer
Shake Shack
Brooklyn, NY
08.2022 - 10.2025
- Trained team members on food preparation and safety protocols.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Operated point-of-sale systems efficiently during peak hours.
- Supported management in inventory tracking and stock replenishment processes.
- Collaborated with staff to enhance customer service experience and satisfaction.
- Adapted quickly to changing tasks and responsibilities in fast-paced environment.
- Assisted in training new hires on operational procedures and standards.
- Received recognition for excellent customer service skills as evidenced by consistent positive feedback from clients.
- Trained new employees on operational procedures and customer service standards.
- Assisted in maintaining inventory levels by restocking supplies as needed.
- Collaborated with team members to enhance efficiency during peak service hours.
- Provided feedback on team performance, contributing to a positive work environment.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
Education
Associate of Science - Health Science
New York City College of Technology
Brooklyn, NYHigh School Diploma -
Life Academy High School For Film And Music
Brooklyn, NY06.2023
Skills
- Teamwork
- Attention to detail
- Multitasking
- Organizational skills
- Corrective exercise techniques
- High-intensity interval training
- Adaptability and flexibility
- Great customer service
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Cross Trainer
Shake Shack
08.2022 - 10.2025
Associate of Science - Health Science
New York City College of Technology
High School Diploma -
Life Academy High School For Film And Music