Summary
Overview
Work History
Education
Skills
Software
Timeline
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Keyera Woodberry

Keyera Woodberry

Customer Service
Washington,DC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of post-secondary education
10
10
years of professional experience

Work History

Shift Key Holder

Blo Dry Bar
Washington, DC
01.2017 - 09.2019
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Kept calendar with scheduled appointments and scheduled stylists for appropriate treatments and time slots.
  • Assigned duties or work schedules to employees for adequate shift coverage.

Customer Service Representative

Day Dreamer
Los Angeles, CA
08.2016 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Executed billing tasks and recorded information in company databases.
  • Completed and processed average of twenty-five purchase orders and customer invoices each quarter.
  • Handled account payments and provided information regarding outstanding balances.
  • Answered live online chats to give quick answers and solve problems faster.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.

Sales Associate

Nordstrom
Arlington, VA
06.2014 - 09.2019
  • Generated seasonal creative pitches for clients targeting various consumer groups.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Informed customers of promotions via email or text to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.

Assistant Manager

South Moon Under
Washington, DC
09.2019 - 01.2021
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Associate of Arts - Graphic Design

University of The District of Columbia
Washington, DC
09.2020 - Current

Skills

Till counting

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Software

Microsoft Word

Shopify

Zoom

Square Online

Retail POS Systems

Booker

ISmart Billing Software

Timeline

Associate of Arts - Graphic Design

University of The District of Columbia
09.2020 - Current

Assistant Manager

South Moon Under
09.2019 - 01.2021

Shift Key Holder

Blo Dry Bar
01.2017 - 09.2019

Customer Service Representative

Day Dreamer
08.2016 - 01.2017

Sales Associate

Nordstrom
06.2014 - 09.2019

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Keyera WoodberryCustomer Service